Month: June 2017

Why Celebrating Small Wins Can Mean More Than Hitting Big Milestones

Summary It’s not just the big victories that are meaningful for your drivers. It’s the little ones, too. And remembering that important fact is crucial to maximizing driver retention. The tomatoes in your garden don’t form overnight. They start out small, build over a number of days, then ripen. Trees don’t start out as mammoth structures. Every day, they get a little bit bigger, from sprout to branch adult tree—and beyond. In many areas of nature, and in life, we make gradual process to get…


What Driver Turnover and Equipment Fatigue Have in Common

With an estimated 2 million trucks on the road, it’s impossible to think that at least one of them is having a problem at any given time. Trucks are enormous, expensive machines, and it’s not uncommon to see some costing north of $100,000. While they’re designed to stay on the road for decades and clock miles that would make passenger cars blush, they still go into the shop. On top of that, they often go months without seeing the inside of a repair bay. And when they do, it’s costly. Aside from…


Avoiding Bad Apples: How Culture Fit and Feedback Work Together

The old idiom ”one bad apple spoils the bunch” isn’t just an allegory. For companies like yours, it’s entirely true. Even one negative driver can bring down the morale of the whole team. Rumors can run rampant, resentment gets spread around and an overall feeling of malice hangs in the air. The result, ultimately, can be turnover. And not just for the original driver with the less-than-optimistic attitude. It’s OK to have a bad day out on the road. (Who hasn’t?) But it’s another situation to…


Reaching the Silent Majority: Why Your Drivers Aren’t Speaking Up

In the world of surveying and polling, there’s a major problem: sampling error. Let’s say in politics you’re trying to get a handle on whether people are more likely to vote for Candidate A or Candidate B. If you just called people in Candidate A’s hometown, you’re likely to get skewed results. By spreading out the people you survey, you get a broader, more accurate perspective of what the results are likely to be. Still, many modern companies are committing the same sin: they’re only taking…


Why Driver Feedback Must Be Addressed Quickly

When you own a home, you own a ticking time bomb that could go wrong if not addressed immediately. A hairline crack in the foundation isn’t a big deal. Until it starts splitting and water starts seeping through it. A missing shingle on the roof isn’t a huge fix. Until the wood beneath it rots and turns your ceiling into a dripping mess. In other words, it’s better and more productive to address a problem before it turns into a different, larger problem. And that’s true for your home as well as…