Month: October 2018

J&M: New Leadership Takes Fleet Pulse With WorkHound Data

When new leaders joined J&M Tank Lines, they knew they needed an efficient way to understand the pulse of the company. J&M, a family-owned trucking company based in Birmingham, Ala., had already been using WorkHound to track drivers' issues and concerns prior to Eric Hanson's arrival. Hanson turned to insights from WorkHound to assess drivers' needs. "We knew we needed to improve listening to the driver’s voice, and that began with providing our drivers a tool we can use to do so,"…


Pegasus Transportation: Management Uses Driver Feedback To Maintain Personal Touch

CRST Pegasus Transportation has fared better than its competitors when it comes to driver retention, but a dip in early 2018 led the small company to look for ways to maximize potential business opportunities. "Freight is plentiful, and we are missing opportunities every single day due to a lack of available capacity," said Chad Bruek, Vice President and General Manager. "We’re having a good year, but it could have been record-breaking if it weren’t for our open trucks and the challenging…


UPT: Finding and Fixing Problem Spots With Honest Feedback

United Petroleum Transports (UPT) had retention problems at five of its customer service centers. UPT manages a complex distribution network for fuel, oil, and chemicals with 16 facilities stationed throughout the South and Southwest. More than 500 trucks deliver product throughout the region, and it employs 800 people, 630 of whom are drivers. The Oklahoma-based company operates under stricter regulations than other transportation companies due to the volatile nature of its cargos. Drivers at…


[Case Study] Doug Andrus: Improving Driver Conditions with Data and Insights

Doug Andrus Distributing was looking for a way to gather feedback from its 275 drivers. The Idaho-based trucking company has prided itself on being a family-oriented business since 1937. The company lists its employees as one of its most important assets and wants make sure that employees are listened to and "involved in the decision-making process." Yet it struggled like other companies to keep tabs on drivers' daily concerns. Until last year, the company had never used any tools or software…