Month: March 2020

Caregiver checking blood pressure to a senior woman

How WorkHound Can Help You Simplify Communications

It’s pretty common to have a healthcare organization with a large number of employees but a small number of people in charge of keeping everyone happy. And that imbalance brings a unique set of challenges, especially when it comes to formulating internal communications. Those are challenges that WorkHound can help you overcome. The Challenge: A Lean Front Office Team If your healthcare organization operates with a small HR or operations team, you are far from alone. In fact, many of the…


stethoscope and cell phone

3 Benefits of Anonymous Feedback

Your employees are your company’s eyes and ears. They see challenges and opportunities firsthand. As a healthcare administrator, you want to gain insights from their observations and make data-driven decisions that improve operations. Unfortunately, learning from your employees can be challenging. There are numerous, often understandable reasons for this. Employees might fear retribution for negative feedback. Maybe an employee is concerned he or she will gain a reputation as someone who…


The Overnight Switch to Working from Home

As most of the country is working from home, there's a lot of talk about how to have the most productive days at home. And thanks to thought leaders who've cracked their code on what working from home looks like for them, you can find lots of great advice out there about what to do before you leave your bedroom, when to wake-up, even when to put pants on.  But here’s the thing, for most business leaders and managers, working from home didn’t happen overnight. Preparation was key. They were able…


An Analysis of Driver Feedback about COVID-19

In an effort to continue sharing transparent information about what we’re seeing in driver feedback, our team of experts has dissected this analysis from WorkHound driver communications. This analysis is based on the review of 1,954 comments in March as of 3/23/20. Some comments fall into multiple categories, thus the categories in the report will not equal 100%. To access this report, click the button below.


How Truck Drivers Handle Isolation

Social distancing. Quarantine. Sheltering in place. These days we’re learning all sorts of new terms that all boil down to the same thing — more time spent alone or in the company of just our immediate family. This isolation is unfamiliar to many of us. Even those who live alone typically leave home and interact with others face-to-face on a regular basis, allowing a bit of social interaction. But right now, we’re urged to stay at home, cutting those social interactions out. While that’s an…


communication strategy

A COVID-19 Trucking Communications Guide

We’re in the business of communication and while we can’t solve all of the challenges related to COVID-19, we can help provide the driver’s perspective and clear up their confusion with more effective communication. Today, we're providing a guide to tackling a communication strategy in the wake of this unprecedented time in history.  First, we'll share proactive communications to help provide empathy for drivers on the frontline. These are communications that you can share right now. And then…


driver feedback

Collecting Feedback about COVID-19

This is an unprecedented and confusing time. We want to help. We aren't doctors, and we can't solve the disruptions that the global supply chain is experiencing, but we can give you data.  A Theme for COVID-19 On our customer’s dashboards, we have begun categorizing comments with a new theme. This theme will highlight any comment referring to the current Coronavirus situation with the goal of giving users direct access to the insights, questions, concerns, and suggestions workers are sharing…


hands reading online feedback

Take Control of Your Online Identity

Last week, WorkHound and HireRight co-hosted a webinar about taking control of your online identity. You can access the webinar here. Online Review Outlets are easy to access and free. Workers can log on instantly to share a recent episode or to “warn” others about their employer or a previous employer. The comments are raw and unfiltered. When a driver moves on, they have the opportunity to publicly unleash dirty laundry on Glassdoor and Indeed and Twitter and Google reviews.  But managing…


ask a question

Why Do We Ask One Question?

In case you haven’t heard, we only ask one question. And there’s a significant reason for that. We learned long ago that sticking with a simple, open-ended question elicits feedback about a variety of topics. That means that you’re truly understanding what’s on the mind of each of your drivers, not simply what’s on their mind about a specific topic.  When it comes to hiring and retention, that type of feedback offers tremendous benefit — helping you solve situations and concerns for individual…