Month: April 2020

The April 1-15 Edition of Driver Feedback about COVID-19

This information is being shared in a continued effort to provide information about driver feedback. Our team of experts has dissected this analysis from WorkHound driver communications. Professional truck drivers share open-ended feedback weekly, and often, feedback reflects curiosity or confusion about the impact of global or industry news. Drivers began commenting about COVID-19 in February of 2020. At the beginning of March, less than 1% of all comments submitted to the platform were…


Storey Trucking Truck

Feedback Drives Business Strategy for Storey Trucking

Professional truck drivers are the heart and soul of Storey Trucking. That’s why their continuous feedback is so important. While the team at Storey already has a great relationship with their drivers, they questioned if anonymous feedback might create a wedge in the connection they shared. However, it’s done quite the opposite. WorkHound Strategic Projects Manager, Paul Castronova, rode along with a Storey Trucking driver who had been with the company for more than 20 years to learn more about…


parked truck

Why Empathy at Work is Important During a Crisis

We’re living in uncertain times right now, and everything can feel unsteady, both in our personal lives and in our work, but when leaders show empathy at work it can make a world of difference. This is challenging for truck drivers— on the road and at work as essential employees. For drivers dealing with fear, worry, and uncertainty, the added stress can wreak havoc on their health and well-being. How can your business help alleviate their concerns and remind them they are valued members of…


Updated: An Analysis of Driver Feedback about COVID-19

In a continued report about driver feedback amidst COVID-19, our team of experts has dissected this analysis from WorkHound driver communications. Drivers began commenting about COVID-19 in February of 2020. At the beginning of March, less than 1% of all comments submitted to the platform were regarding the virus. However, drivers' concerns escalated throughout the month until the proportion of comments concerning the virus in the final full week reached 29%. As a result, 14% of all 3,435…


truck on a scenic road

Heroes of the Hound: Barney Trucking

WorkHound Customer Q&A: Barney Trucking Throughout the COVID-19 crisis, WorkHound has committed to continuing to build transparency with customers about top-of-mind issues among drivers. During these times, it’s more important than ever to strategically overcome communication barriers between drivers and their company, and Barney Trucking, based in Salina, Utah, has committed to the cause by taking action on daily anonymous feedback.  WorkHound CS Manager, Melissa Harrison, and Barney…


coronavirus

How the CARES Act Affects Truckers

On March 27, 2020, the largest economic recovery package in American history was signed, marking the third phase of emergency relief legislation passed in response to the COVID-19 crisis. The Coronavirus Aid, Relief, and Economic Security (CARES) Act provides financial assistance to employers and independent contractors through lending programs backed by the Small Business Administration (SBA), U.S. Treasury Department and Federal Reserve, with a goal to stabilize and stimulate the economy.…


Communicating on a computer

How to Communicate With Truck Drivers During the COVID-19 Pandemic

While the COVID-19 global pandemic has many of us working from home and sheltering in place, the reality for truck drivers is very different. Drivers have always been at the core of our economy, delivering what we need to the locations where we need it, and that fact is truer now than ever before. While many of us are able to practice social distancing, they’re on the road, traveling from point A to point B, to ensure Americans have access to the essentials needed for daily living. The current…