Month: July 2020

significant driver feedback

What Drivers Were Saying in the First Half of 2020

Earlier this year, we took a deep dive into all the feedback received through WorkHound in 2019. From that information, our analysis shared what we found to be the most significant driver feedback trends heading into 2020. While that information armed trucking companies and those in the industry at large with helpful details about what drivers want and need, no one could have prepared for what was ahead in 2020. With the advent of the COVID-19 pandemic in late February and its many effects on…


feedback increases retention rates

Fleetowner: Fleet takes driver feedback to heart

In an effort to eliminate driver turnover and increase retention rates, Roadrunner Freight has listened to driver feedback and is undergoing a major cultural overhaul. This article was originally written by Executive Editor Cristina Commendatore for FleetOwner.com. Roadrunner Freight, an Illinois-based less-than-truckload fleet, began asking its drivers for anonymous feedback back in April 2019. Since then, the fleet has adopted a “Ship it like you own it” mentality for its independent…


improved healthcare safety

How to Improve Safety in Healthcare

"See something, say something" is no longer an effective way to improve safety in healthcare, especially when workers aren't sure who is on the receiving end of their elevated concern. When was the last time you thought about how to make a meaningful safety improvement in healthcare? Did you know that employee-driven feedback is often the catalyst in the industry to push innovation and medical care forward? In many cases, those changes have their root in feedback from a worker’s vantage point.…


safety isn't just a data point

CCJ Commentary: Safety not just a data point; it’s a feeling

The following blog was written by WorkHound CEO, Max Farrell, and published recently on CCJ.com in CCJ Commentary.  In the trucking industry as a whole, data is the focus. Telematics can tell us where our trucks are, how fast they’re going, whether or not a driver is wearing a seatbelt, and so much more. Because of the ways in which this information can be utilized — to minimize the possibility of accidents, to earn a better overall reputation, and to lower skyrocketing insurance rates, to name…


high-quality drivers

How to Retain High-Quality Drivers

WorkHound partnered with Roadrunner Freight on a July 1 webinar to discuss the company's evolving culture and retaining high-quality drivers. With anonymous driver feedback in the mix, Roadrunner Freight has improved retention and driver satisfaction. To watch the replay, click here. As part of a massive company-wide culture overhaul, Roadrunner Freight began prioritizing retaining high-quality drivers by asking for anonymous feedback since April 2019. Adopting the mantra within their new…