Month: August 2021
When the Customer Isn’t Right...
There’s an adage that “the customer is always right.” But that simply isn’t the case. What happens when your customers and your drivers are in opposite corners? What if the customer isn't right? This happens more often than you might think. When drivers are encouraged to share their honest and unfiltered feedback through a tool like WorkHound, they sometimes provide insights about customers and shippers. That’s not a bad thing — much of the feedback, even the negative, can be turned into a…
Why Driver Retention Is The New Recruiting
There’s a massive problem with driver retention in the trucking industry, but most companies are hesitant to seek any outside help about it. This creates an “if you ignore it, it will go away” situation where companies heavily invest in recruitment but almost completely ignore retaining their drivers. But the problems are here to stay and they can only be changed if companies actively work on them. Before we jump into solutions for the driver retention problem, let’s look at the current state…
Heroes of the Hound: Bay & Bay Transportation
WorkHound Customer Q&A When Bay & Bay Transportation teamed up with WorkHound to provide its drivers with a feedback program, they had three strategic goals in mind: The company wanted to curb turnover, promote growth, and streamline operations. It’s safe to say they’ve found success — even while navigating the challenges of the COVID-19 pandemic and associated turmoil within the trucking industry, Bay & Bay has reduced turnover and grown its driver count by an astounding 30…
Do Drivers Really Want to Use WorkHound?
When you’re considering a feedback program like WorkHound, it’s only natural to wonder whether it’s a tool that your drivers will actually want to use. After all, that’s a key part of making buying decisions about services and programs for your business. You need to know the value of the product. This is a question we come across frequently — and it’s also one we can answer definitively. The answer is YES! Drivers who have access to WorkHound use it, and drivers within the industry who know…
