Month: October 2022
From the Top Down: Why Leadership Buy-in Is Key
It isn’t enough to simply implement a feedback program for your company and start asking employees for their feedback. If you can only gather the feedback but aren’t empowered to take meaningful action to solve pain points, you’re stuck in place. That’s why it is important to have leadership buy-in on your feedback program from day one. You need executives to understand why you’re seeking feedback, how it benefits the business, and why it’s essential to act on feedback in order to build trust…
Making a Positive Impression When a Driver Joins Your Team
There’s no doubt about it: Making a positive first impression is important. When you’re competing with other trucking carriers to hire and retain professional drivers, you want to leave those drivers with positive thoughts about your business after every interaction with you. That starts from the very first interaction, during the hiring process. That’s why earlier this year, we wrote up a blog sharing our tips for making the best first impression when you meet and engage with prospective…
Spreading the Good News: Not All Feedback Is Negative
When we’re talking with trucking carriers across the industry about the value of a feedback program, many of them have the same hesitancy. HR representatives and those in leadership more generally are often reluctant to introduce a feedback tool based on the thinking that most feedback will be negative. After all, who wants to dwell in the negative all the time? But while there’s a natural assumption that feedback will be bad, that isn’t always the case. Many comments do relate to issues that…
Your Drivers Are Talking About You — Use It to Your Advantage
Your drivers are talking about you, and the rumor mill is strong. It’s a reality that trucking companies have long known. Managing that rumor mill can help you keep a leg up on the competition. That requires a dual effort on the part of your trucking company. First, create and build a meaningful feedback program. Giving your drivers a feedback tool allows them to work through problems more effectively and makes them less likely to jump ship. But even when they can talk directly with your team,…