Q2 Product Recap

Q2 2020 // Product Release Recap

As the WorkHound team entered lockdown with the rest of the world, the product team checked off some pretty important updates for the customer experience and we'll dive into those changes in this product release recap.

Q2 product feature updates expanded on big updates in Q1, like the new activity page as well as the addition of the new themes “praise” and “covid” to help customers stay on top of positive feedback and feedback related to the impact of the global pandemic. Q1 also brought on the ability for dashboard users to leave comments to communicate status updates to other users.

Q2 Featured Solutions

One-Time Notifications

In April, customers gained an additional way to resolve concerns for drivers with one-time notifications. Many of our customers have asked for a way to share information with their workers at any point in the process. Often they feel that a little extra information or some words of encouragement will resolve issues quickly. So we created One-Time Notification.

 

These will allow users to send a quick notification to a worker at any point in the process, whether or not they have revealed their identity. This can only be completed once per comment, and it’s a useful and instant way to share information if the worker comment is asking a question that can be answered quickly. 

If a worker has declined to reveal, this is also an opportunity to earn trust while sharing contact information in case they want to speak later on their own terms. Finally, using this feature to acknowledge positive feedback can be a powerful way to strengthen your relationship with that worker.

Improved Organization of Comments

The new-to-2020 Activity page also received updates in the way comments are filtered. As we continue to learn and understand how new features perform, we’ve made additional updates like adding new filters to see “Notified,” “Not Notified,” and Reachout status to organize comments in a way that allows users to see which comments might need action.  

 

Reachouts with No Response and Comment Resolution

Dashboard users also gained the ability to mark a pending reachout as “No Response” when they’ve decided enough time has passed and the worker might have chosen not to reveal their identity, but also chose not to respond to confirm. Marking the reachout as “No Response” allows the user to progress in the workflow and resolve the comment.

 

 

Security Updates

In 2019, WorkHound updated the password reset policy to improve security for all users. This was a preemptive measure to ensure safety and privacy for all user information. During a password reset, we originally allowed users to use the same password again. While the WorkHound platform has remained secure, we are always seeking ways to proactively improve security. Now this password reset will look at the last three passwords to make sure users aren’t reusing recent passwords that could potentially expose their information to vulnerability. 

Our Remote Workers Serving Your Remote Workers

For most organizations, Q2 2020 has been a time of great change. Many organizations are moving to a remote-working environment. While remote work has always been a significant part of the WorkHound culture, we've continued to invest in tools to help us collaborate more efficiently within our organization, and for current and future customers. 

Sustaining COVID-19 means that remote work is thriving. Working from home is a pandemic-driven change that is predicted to continue permanently. Because almost every workforce is now a distributed workforce, WorkHound is relevant across all parts of most organizations. As we’ve witnessed, current WorkHound customers are expanding from their frontline workers to now-remote office staff and gaining powerful insight into this new normal. 

If you aren’t yet gathering feedback from your newly distributed workforce, you may be missing critical information that can help your team adapt to new conditions. Give us a call when you’re ready, we’re here to help.


With Deep Des Moines Roots, WorkHound is Ready to Grow

This article was previously published on DSMPartnership.com and written by WorkHound Co-founder and Chief Technical Officer, Andrew Kirpalani.

Venture Capital Fundraise
Last month, WorkHound announced a successful $1.5 million venture capital fundraise. This is how Des Moines helped make that happen, and what the community can expect from us.

WorkHound, a feedback platform that helps minimize employee turnover, was born in Greater Des Moines (DSM)as we simply grew where we were planted. We founded the company in a supportive community of friends, family, and entrepreneurial peers that has provided a comforting and helpful foundation. The personal cost of uprooting one’s personal life pulls energy and drive from the founding team and by avoiding that drain, we were able to give 100% to the company in its infancy.

New Location
We are now anchored in two locations. Our second office is located in Chattanooga, Tenn., to take advantage of that city’s focus on supply chain and logistics. This is similar to the thesis Des Moines has developed on insurance and agriculture. We believe strongly in the model of vertical focus and tapping into the resources of multiple communities for companies that choose to grow outside of major tech hubs like Silicon Valley.

Advantage Found in DSM Community
In addition, we think that the “give first” mentality that defines the Des Moines community gives us an advantage over companies founded elsewhere. The Greater Des Moines Partnership, Gravitate Coworking, Dwolla, Iowa Economic Development Authority, and so many others have given resources and guidance to WorkHound without asking for anything in return. In turn, my co-founder Max Farrell and I, have embraced the “give first” mentality embodied by Des Moines as a core tenet of WorkHound.

Finding partners that also embrace this mentality has been key to our growth at WorkHound. The investors that have joined us in this latest round see vast opportunity in communities like Des Moines that are growing focused businesses in supportive cultures. These investors are part of a small but expanding movement in the Venture Capital community that believes funding doesn’t have to be local. We’ve combined partners from Des Moines, like 1219 Ventures, with investors from the coasts to create the ideal group of backers for WorkHound. They are unified by the belief that trusting entrepreneurs and providing them resources will allow them to create outsized value supported by nurturing communities like Des Moines.

Continued Growth
And we will continue to grow in Des Moines. Much of this $1.5 million Seed Round will be used to expand our engineering headcount here. Our current team is small but mighty and we’re excited to give them the tools they need to really show the world what we can do. Our customer base is mushrooming and we’ve identified the technology that will be truly transformative for their businesses. We’re thrilled to have the resources to build that technology for them — from Des Moines.

We are moving into the next phase of WorkHound, and we will continue to grow in the supportive community where we were planted.

Discover more about The Partnership’s tools to help Greater Des Moines (DSM) entrepreneurs and startups develop and grow their ventures in the Small Business Resources Hub.