Best Practices

improve teamwork

4 Tips for Using Feedback to Improve Teamwork

In a warehouse setting, all members of the team must work collaboratively to get things done. If one piece of the puzzle is missing, productivity is diminished.  How can you ensure your employees work together well? It starts with asking for and acting on their feedback related to issues like other workers, equipment, training, and processes.  How to Make Feedback Work for Your Company While occasionally asking for feedback during one-on-one meetings with your employees and through biannual…


warehouse workers

Are You Really Listening to Your Warehouse Workers?

You have a feedback program in place, but are you really paying attention to what your warehouse workers are saying? Practicing the art of “active listening” is an important step for companies to take to improve employee satisfaction and retention. But what’s the difference between active listening and regular listening? Keep reading as we fill you in. Using Active Listening to Strengthen Your Feedback Program Having a feedback program is an important part of improving your company culture and…


driver training feedback

What Drivers Have to Say About Training & Why It Matters

When it comes to driver feedback, training always seems to come up. Year after year, drivers offer their thoughts on the onboarding and training they receive, some of it good — most of it not.  This topic of feedback offers some interesting details for trucking carriers and the industry at large. Drivers who offer critical feedback related to training are 50% more likely to leave a company than those who don’t. But there’s a flipside to that: Getting feedback related to training allows…


warehouse feedback anonymity

Why Anonymity Matters When It Comes to Warehouse Feedback

When talking with WorkHound customers, we often hear them say that offering their employees an anonymous feedback mechanism is a true difference-maker. That’s because, innately, most of us are at least somewhat fearful of providing employers with criticism or anything that might rock the boat. But while that’s a common fear, it’s not the only reason why people value anonymity when it comes to feedback.  Feedback programs that offer warehouse workers an anonymous method of providing insights and…


first impression hiring

You Only Get One First Impression With Drivers, So Make It Count

When it comes to hiring and retention in the trucking industry, there are a lot of moving parts. But your company’s actions have a big impact on whether drivers choose to work for your company — and whether they choose to stick around.  Why First Impressions Matter in Hiring Let’s face it: Hiring can be a “dog-eat-dog” process in trucking. That’s due in part to the volatility of employment in the industry, where drivers can uproot from an existing employer and flip to a new one seemingly in an…


A User’s Guide to Getting a Feedback Program Up & Running

You’ve decided to implement a feedback program for your team of professional drivers. Congratulations! That decision can have a big impact on keeping your employees satisfied during a time of high workforce turnover. But what’s your next step? When you implement a new process or procedure, it’s important to be thoughtful about putting it into place. Missteps can lead to a longer than necessary ramp-up period, or cause the program to fall totally flat. That’s why we recommend that companies…


Stevens Trucking

Heroes of the Hound: Stevens Trucking

WorkHound Customer Q&A It may seem like everywhere you turn these days, you see a reference to workplace culture. It can sometimes seem like simply a buzzword. But when it’s built out correctly within a workplace, a strong company culture can be a difference-maker. That’s the case for Stevens Trucking. Established in 1979 in Oklahoma, the company, which specializes in oilfield and dry freight, now operates more than 1,500 trailers and more than 300 tractors across the 48 contiguous states.…


Man standing in front of trucks

How Employee Feedback Can Help Uncover Gaps in Training

Despite a company’s best efforts to create a comprehensive onboarding and training program, there will always be something that’s left out or undertrained. And often, these gaps in knowledge can be disruptive and even dangerous, both to the employee and to overall operations. But by maintaining a driver feedback program and coaching employees on how to use that feedback program during onboarding, companies can help mitigate some of these issues. Employees who feel empowered to ask questions and…


driver training feedback

Helping Employees Avoid Burnout in the High-Stress Warehouse Setting

Americans are more stressed than ever before, and they’re experiencing work-related burnout in higher numbers as well. That’s largely due to the effects of the COVID-19 pandemic and the amplified worries that people have experienced over their work, their families, and their health and well-being. While burnout occurs in workplaces across nearly all industries, affecting people at every level of business, it’s especially prevalent in settings like warehouses. The warehouse environment offers…


Truck driver standing in front of trucks

The Great Resignation: How to Beat the Odds & Boost Retention

The workplace is facing a dynamic of worker movement never seen before. Workers are leaving jobs for new jobs and even new careers. Is this dynamic presenting a new problem for the trucking industry, or is it simply the same old issue? “The trucking industry expects that drivers who come in the door might also walk out the door,” says Max Farrell, CEO & Co-Founder at WorkHound. “That’s because industry-wide, trucking companies experience around 95% turnover for drivers.” That number may…