Best Practices

Feedback? Check. Action’s Up Next.

You’ve got workforce feedback in-house, flowing through your WorkHound dashboard. But what now?  In order to reap the benefits of continuous feedback and trust from your workers, you’ll need to take action. That may be as simple as responding to acknowledge the feedback or answer a question, or as complex as considering a companywide change.  No matter your response, it’s the simple act of taking some action — and spreading the word — that’s essential. But don’t just take it from us. Read on to…


There’s a Hitch in the Process: How a Feedback Program Can Help

When you’re operating a warehouse or running any other business reliant on timely adherence to a process, any small glitch can cost you time and money. No one is better equipped to identify those problems than the employees with their hands on the work. But sometimes employees are hesitant to speak up. They may have been burned by a past employer, making it difficult for them to trust that you’re actually interested in hearing from them. Or it may be more of a logistical problem. It’s one thing…


It’s Time to Celebrate What Your Company Is Doing Well

When you’re operating a business, it can become all too easy to look for ways to improve and fix what’s broken. But are you taking time to celebrate the things your company is doing right?  There are benefits of looking for the positives — and you can often spot them in the feedback your drivers are providing!  Where should you be looking to uncover this good news? And what should you do with the info once you find it? We’re filling you in below. Seeking Positive Feedback It’s an absolute truth…


retaining warehouse workers

Resolving to Improve Communication? Here are 4 Recommendations from Industry Leaders.

If employees were asked to grade your company’s internal communication on a scale of 1 to 10, how do you think the company would fare? While many companies strive to be excellent communicators, the truth is communication is hard. It takes practice, work, and intention. It takes time and effort. And while it does demand your attention, what it produces in return — a highly functional and healthy work culture — is well worth it. For today’s post, we rounded up some suggestions from people we…


Wrapping Up 2022 & Looking Ahead to 2023

2022 saw a continuation of some workforce trends we saw take hold in late 2020 and throughout 2021. That’s true not only in trucking, but across the board in most other industries as well. In trucking, over the course of the year, companies were full speed ahead, taking advantage of the freight market that we’ve had. With talks of economic shifts, companies are becoming more thoughtful about how they go forward into 2023.  One of the muscle memories that a lot of companies have gotten better at…


happy man saying thank you

Saying Thank You Benefits Your Drivers — and You

It’s the time of year where we focus on saying thanks. But expressing gratitude is important at all times of year — and it offers so many benefits.  While gratitude certainly pops into mind as the holiday season rolls around each year, it’s actually a key component of a strong company culture in general. Saying a simple “thank you,” whether in those exact words or through your actions, can make a positive impact on your entire team.  Why is it so important? Let’s break down the research — and…


communicating

Keep It Simple: The Basics of Communicating Effectively

Strong communication can make a business; weak communication can break it. But what makes for communicating effectively?  If you take a deep dive into research on this topic — even narrowed down to business communication — it would be easy to become overwhelmed. But good communication doesn’t have to be complicated. In fact, it shouldn’t be. Meaningful internal communication can be very simple. It’s all about creating a means for a steady flow of two-way interaction, putting leadership in a…


change

How to Use a Feedback Program to Navigate Change in the Warehouse Environment

Very few people actually like change. We become accustomed to our routines and practices, and when something disrupts the norm, it can feel like it’s throwing off everything.  When your business is making an organizational change, whether it’s big or small, effective two-way communication is essential. Your strategy during a time of change needs to include both sharing facts about the change with your employees and listening to your employees through the feedback they offer. A meaningful…


leadership buy-in

From the Top Down: Why Leadership Buy-in Is Key

It isn’t enough to simply implement a feedback program for your company and start asking employees for their feedback. If you can only gather the feedback but aren’t empowered to take meaningful action to solve pain points, you’re stuck in place.  That’s why it is important to have leadership buy-in on your feedback program from day one. You need executives to understand why you’re seeking feedback, how it benefits the business, and why it’s essential to act on feedback in order to build trust…


making a positive impression

Making a Positive Impression When a Driver Joins Your Team

There’s no doubt about it: Making a positive first impression is important. When you’re competing with other trucking carriers to hire and retain professional drivers, you want to leave those drivers with positive thoughts about your business after every interaction with you. That starts from the very first interaction, during the hiring process. That’s why earlier this year, we wrote up a blog sharing our tips for making the best first impression when you meet and engage with prospective…