Customer Stories

5 of the Best Driver Retention Practices

In the trucking industry, driver retention is one of the biggest issues that trucking companies face, and if I can be direct, it's no surprise that a term like "best driver retention practices" has such a high search volume. According to Commercial Carrier Journal, the turnover rate for over-the-road truck drivers was an incredibly high 92%. For smaller fleets, that number was 72%. Overall driver shortage decreased slightly during the COVID-19 pandemic, but with federal relief packages and the…


truck driver retention program

Companies Who are Nailing Their Truck Driver Retention Program

A truck driver retention program is a reactive response to one of the biggest issues in the trucking industry in America - extremely high driver turnover. According to the American Trucking Associations, the turnover rate at large fleets averaged 89% while the turnover rate at smaller fleets was 77% in the first quarter of 2021. These high turnover rates are adding strain to trucking companies, from having to continually recruit and train new employees to adjust truck routes based on driver…


Heroes of the Hound: Storey Trucking Company

WorkHound Customer Q&A When you visit the homepage on Storey Trucking’s website, the company’s philosophy is immediately front and center. The carrier prides itself on being “The Human Side of Trucking.” In business since 1966, Storey Trucking has long been committed to the people who make the business run. That’s led to decades of growth, increasing from a two-truck organization to a fleet of more than 100 trucks, and continued progress toward a workforce that’s truly valued and satisfied.…


fort transfer truck

Fort Transfer Improves Retention with Full-Fleet Communications

Recently, Casey Lehman, Director of Recruiting and Retention at Fort Transfer, had a call with a driver who he never hears from, and lately, this seems to be an ongoing trend.  Since engaging drivers through WorkHound starting in January 2021, more drivers are getting in touch and it’s allowing the team at Fort Transfer to experience fewer surprises. According to Lehman, they haven't seen as many snap judgment “I-quit-right-now” moments. Instead, proactive communication has allowed them to get…


milan supply chain solutions

Heroes of the Hound: Milan Supply Chain Solutions

WorkHound Customer Q&A: Milan There’s a famous quote from Admiral Grace Hopper that says, “The most dangerous phrase in the language is, ‘We’ve always done it this way.’” That’s an absolute truth — and one that helps guide the way that Milan Supply Chain Solutions, Inc., operates on a daily basis. You could call it their secret to success. In an industry that is ever-changing, Milan takes intentional, continual steps to evolve. That’s helped keep the company going since its founding in 1969…


high-quality drivers

How to Retain High-Quality Drivers

WorkHound partnered with Roadrunner Freight on a July 1 webinar to discuss the company's evolving culture and retaining high-quality drivers. With anonymous driver feedback in the mix, Roadrunner Freight has improved retention and driver satisfaction. To watch the replay, click here. As part of a massive company-wide culture overhaul, Roadrunner Freight began prioritizing retaining high-quality drivers by asking for anonymous feedback since April 2019. Adopting the mantra within their new…


driver feedback

Webinar Q&A: The Latest Priorities in Driver Feedback

Since February, when WorkHound added a new category of driver feedback, our team of experts has been staying on top of driver priorities during COVID-19. This has resulted in regular reporting of this data and on May 13, WorkHound hosted a driver feedback webinar to discuss the first two months of results. WorkHound’s CEO, Max Farrell, hosted Nick Wakefield, VP of Human Resources, Driver Recruiting & Retention at USA Truck, and Charles Stallings, Jr., aka the Turntable Trucker, who Farrell…


technology

How Technology is Helping Carriers Navigate Change

Everything is changing. As the world is different now than it was two months ago, WorkHound and the carriers we work with are looking ahead to understand how the trucking industry will continue to change. We've invited trucking industry innovators to share how they're tackling these uncertain times head-on and how technology is helping in the time of transition. Today we’re sharing just a few of the top insights:  Lisa Mason, VP of Safety & HR at Melton Truck Lines: “During this pandemic,…


Storey Trucking Truck

Feedback Drives Business Strategy for Storey Trucking

Professional truck drivers are the heart and soul of Storey Trucking. That’s why their continuous feedback is so important. While the team at Storey already has a great relationship with their drivers, they questioned if anonymous feedback might create a wedge in the connection they shared. However, it’s done quite the opposite. WorkHound Strategic Projects Manager, Paul Castronova, rode along with a Storey Trucking driver who had been with the company for more than 20 years to learn more about…


truck on a scenic road

Heroes of the Hound: Barney Trucking

WorkHound Customer Q&A: Barney Trucking Throughout the COVID-19 crisis, WorkHound has committed to continuing to build transparency with customers about top-of-mind issues among drivers. During these times, it’s more important than ever to strategically overcome communication barriers between drivers and their company, and Barney Trucking, based in Salina, Utah, has committed to the cause by taking action on daily anonymous feedback.  WorkHound CS Manager, Melissa Harrison, and Barney…