Customer Stories

change

How a Feedback Program Can Help Companies Navigate Change

The saying is that “the only thing constant is change.” That’s entirely true, and change of any variety can be one of the most challenging aspects of operating a business.  Whether a company is facing change internally, like a leadership change, or changes beyond its control, like pandemic- or disaster-related issues or protocols, two-way communication is essential. Companies need to be able to communicate with employees, and they also need to be able to hear concerns and needs from employees.…


P&S transportation

Heroes of the Hound: P&S Transportation

WorkHound Customer Q&A At WorkHound, we believe that the key to improving retention is asking for the feedback of those on the front lines — your professional drivers. Over the years, we have seen dramatic changes in company cultures as trucking carriers offer their employees a chance to speak up and take meaningful action related to their feedback. Nowhere is that more evident than at PS Logistics. The company — which is based in Birmingham, Alabama, but has 26 locations nationwide —…


melton truck

Heroes of the Hound: Melton Truck Lines

WorkHound Customer Q&A Sometimes the idea of collecting feedback comes with the concern that all of the responses will be negative. Companies may be hesitant to ask for feedback because they believe the responses will be innately negative. That's not the case for Melton Truck Lines. But with years of collecting driver feedback under our belt at WorkHound, we know that’s simply not true. While driver insights aren’t always positive, there’s a good bit of praise mixed in. That’s something…


The Best of 2021 - WorkHound Customer Case Studies

Over the years, dozens of supply chain companies have achieved success revolutionizing their company cultures and standing out above the rest for new and current employees via anonymous feedback, and we capture this measurable success in WorkHound case studies. In a time when turnover is one of the most critical issues facing the trucking industry, it’s all the more important that carriers experiment with new and innovative solutions, and we’re grateful that the companies in this blog gave it…


thanksgiving truck

24 Thank You Notes from Professional Drivers

In the spirit of Thanksgiving, we’re thankful for the 70,000+ drivers and their employers who entrust anonymous communications with WorkHound. Today we’re excited to share the “thank you" notes. While it’s the good, the bad, AND the ugly that impacts the nationwide driver shortage, skyrocketing turnover, and supply chain disruptions, today we’re sharing the top highlights of the good. As you know from our latest webinar on praise feedback, we're big fans of feel-good because it can also teach…


stories matter

When It Comes to Building Driver Trust, Stories Matter

If you’re involved in marketing efforts for your organization — or even just somewhat familiar with your company’s advertising strategy — you likely know that storytelling plays an important role. When you’re trying to catch the attention of a customer, you have to tell a good story about what makes your organization different than the competition. But did you know that storytelling also plays an essential role when you’re marketing your company to internal customers? It’s true — when you’re…


Cheema Freightlines

Heroes of the Hound: Cheema Freightlines

WorkHound Customer Q&A We frequently hear success stories for companies that started with next to nothing and then grew into something significant. That’s truly the case for Cheema Freightlines, which was founded in 2006 with one truck and one trailer. In the decade and a half since, the company has become a leader in trucking on the West Coast, operating more than 320 trucks and 950 trailers. It’s no surprise that running an operation of that size — and managing a combination of company…


customer isn't right

When the Customer Isn’t Right...

There’s an adage that “the customer is always right.” But that simply isn’t the case. What happens when your customers and your drivers are in opposite corners? What if the customer isn't right? This happens more often than you might think. When drivers are encouraged to share their honest and unfiltered feedback through a tool like WorkHound, they sometimes provide insights about customers and shippers.  That’s not a bad thing — much of the feedback, even the negative, can be turned into a…


Bay & Bay

Heroes of the Hound: Bay & Bay Transportation

WorkHound Customer Q&A When Bay & Bay Transportation teamed up with WorkHound to provide its drivers with a feedback program, they had three strategic goals in mind: The company wanted to curb turnover, promote growth, and streamline operations. It’s safe to say they’ve found success — even while navigating the challenges of the COVID-19 pandemic and associated turmoil within the trucking industry, Bay & Bay has reduced turnover and grown its driver count by an astounding 30…


5 of the Best Driver Retention Practices

In the trucking industry, driver retention is one of the biggest issues that trucking companies face, and if I can be direct, it's no surprise that a term like "best driver retention practices" has such a high search volume. According to Commercial Carrier Journal, the turnover rate for over-the-road truck drivers was an incredibly high 92%. For smaller fleets, that number was 72%. Overall driver shortage decreased slightly during the COVID-19 pandemic, but with federal relief packages and the…