Feedback Trends
Spreading the Good News: Not All Feedback Is Negative
When we’re talking with trucking carriers across the industry about the value of a feedback program, many of them have the same hesitancy. HR representatives and those in leadership more generally are often reluctant to introduce a feedback tool based on the thinking that most feedback will be negative. After all, who wants to dwell in the negative all the time? But while there’s a natural assumption that feedback will be bad, that isn’t always the case. Many comments do relate to issues that…
How Feedback Can Solve Challenges in Trucking
Wouldn’t it be nice if work (and, let’s be honest, life in general) were seamless and simple at all times? Trust us, we know that the trucking industry, in particular, is rife with challenges, especially in the current environment. With that said, though, challenges within trucking and logistics overall aren’t insurmountable. They’re speed bumps rather than dead ends, so to speak. The first step in solving the problems within the industry is knowing what they are. Sounds simple enough, right?…
24 Thank You Notes from Professional Drivers
In the spirit of Thanksgiving, we’re thankful for the 70,000+ drivers and their employers who entrust anonymous communications with WorkHound. Today we’re excited to share the “thank you" notes. While it’s the good, the bad, AND the ugly that impacts the nationwide driver shortage, skyrocketing turnover, and supply chain disruptions, today we’re sharing the top highlights of the good. As you know from our latest webinar on praise feedback, we're big fans of feel-good because it can also teach…
If You’re Happy and You Know It...Share the Word
When you think about establishing a feedback program, your mind may naturally go to the negative. There’s often an assumption that feedback is solely about problems or issues that need to be fixed. But in reality, when you have a feedback program in place for your trucking company, you’ll get a good bit of positive feedback, too. While it may not seem like it sometimes, there are happy drivers out there! We see it all the time in the feedback our clients receive — while they hear from drivers…
Is Driver Loyalty a Thing of the Past?
The short answer is no. But that comes with a caveat — driver loyalty has to be earned. The trend away from loyalty is certainly not a phenomenon seen solely in the trucking industry. The COVID-19 pandemic and resulting effects on the workforce brought to light widespread employee dissatisfaction. The result? A mass exodus of people leaving their jobs for greener pastures, coined as the Great Resignation in some cases and the Great Reshuffle in others. Why are employees suddenly “disloyal” and…
Wrapping Up 2020 & Our Retention Resolution for 2021
Max Farrell, Co-Founder and CEO If there’s one thing that held true in this year of uncertainty, it’s that frontline workforces innovated, adapted, and persevered. We paid close attention to trucking, where most of our customers operate. At the beginning of the pandemic, there were signs of a recession. Historically, when the economy is headed into a downturn, trucking is one of the first industries affected. But in this particular year, trucking shined as an essential service, and the entire…
Trucking Trends for 2021: What We’re Expecting
What will 2021 bring? Well, if 2020 taught us anything, it’s that predicting even the immediate future in trucking trends can be difficult! But even though we know that everything can change suddenly, our team at WorkHound has seen some emerging trends in the trucking industry this year that we think will stick around. One of those is based on a bigger trend outside the industry: It’s that e-commerce is on the rise. In fact, an October study found that e-commerce spending was expected to…
3 Reasons You Need Feedback Now
Today, we’re digging into the three reasons why every company needs feedback now than ever before. In our recent blog about how open-door policies don’t really set the stage for an effective feedback program, we mentioned the new struggles workers are facing as many companies continue in full or hybrid remote-work settings. (TL;DR: Open-door policies are ineffective when the “door” requires a video chat and team members don’t know the best way to access managers while remote.) Here's why you…
What Drivers Were Saying in the First Half of 2020
Earlier this year, we took a deep dive into all the feedback received through WorkHound in 2019. From that information, our analysis shared what we found to be the most significant driver feedback trends heading into 2020. While that information armed trucking companies and those in the industry at large with helpful details about what drivers want and need, no one could have prepared for what was ahead in 2020. With the advent of the COVID-19 pandemic in late February and its many effects on…
Examining Driver Feedback Trends: A Look at Equipment
Earlier this year, we unveiled a report about driver feedback trends from professional drivers across the board during 2019. It provided an insightful look at what drivers need and want. But 2020, of course, has brought many changes. The COVID-19 pandemic, an unsteady economy, and shortages of many essential items have had a significant impact on everyday life and work for truck drivers. In many cases, that’s changed their focus — and their feedback now is a bit more targeted and specific to…