Feedback Trends

Equipment feedback

Examining Driver Feedback Trends: A Look at Equipment

Earlier this year, we unveiled a report about driver feedback trends from professional drivers across the board during 2019. It provided an insightful look at what drivers need and want. But 2020, of course, has brought many changes. The COVID-19 pandemic, an unsteady economy, and shortages of many essential items have had a significant impact on everyday life and work for truck drivers. In many cases, that’s changed their focus — and their feedback now is a bit more targeted and specific to…


logistics

Examining the Feedback Trends: A Look at Logistics

A few months back, before the COVID-19 pandemic, we began a series of blogs honing in on the most common topics of feedback among drivers. While the effects of the pandemic are far from over, now seems like a good time to return to the trends and examine the most common source of feedback — logistics. The reason it feels pertinent right now is that even as feedback has evolved and taken new shapes during the pandemic, logistics has remained a topic of concern for drivers across the board. What…


April 2020: An Analysis of Driver Feedback about COVID-19

Throughout April, WorkHound received 3,297 comments from professional truck drivers. 750 of these comments explicitly referenced Coronavirus, representing nearly 23% of all comments. This is an increase of almost 9% compared to March data, while total comment volume remained stable.  Compared to the first half of April, the percentage of comments about COVID-19 between April 16-30 was down almost 10 percent. This segment was still significant, though, representing nearly 18% of total comments…


An Analysis of Driver Feedback about COVID-19

In an effort to continue sharing transparent information about what we’re seeing in driver feedback, our team of experts has dissected this analysis from WorkHound driver communications. This analysis is based on the review of 1,954 comments in March as of 3/23/20. Some comments fall into multiple categories, thus the categories in the report will not equal 100%. To access this report, click the button below.


industry feedback trends

What Drivers Are Talking About: The Top 5 Feedback Trends

In January, WorkHound announced a massive collection of feedback trends from the entire trucking industry, a dissection of more than 16,000 comments from carriers of all kinds. While we work with 50+ carriers to gather and use feedback from their own drivers on the frontline, today we're sharing a summary of the top five feedback trends across all drivers from 2019. The WorkHound team analyzes and shares the data we receive on an annual basis. This analysis goes beyond the individual comments…


Top 5 Takeaways from 2018 WorkHound Trends

In 2018, WorkHound tracked feedback from tens of thousands of professional drivers throughout the country. These drivers work at companies as small as 60 trucks all the way up to several thousand while hauling tanker, refrigerated, dry van, flatbed, and expedited freight. This feedback is the key to how organizations are streamlining driver retention efforts. While driver turnover continues to remain high, with an average of 95 percent, the driver shortage continues to grow. According to the…


Recapping 2018 Driver Feedback Trends

2018 was a monumental year for driver feedback, and WorkHound will be reporting on trends with Stifel Capital Markets this Friday, January 11, at 11 a.m. EST. Join WorkHound and Stifel Capital Markets on a conference call hosted by Global Transportation & Logistics Analyst David Ross featuring Max Farrell, CEO and Co-founder of WorkHound and Andrew Kirpalani, CTO and Co-founder of WorkHound, to discuss 2018 trends about how thousands of drivers feel about work. WorkHound, a real-time…