Retention

There’s a Hitch in the Process: How a Feedback Program Can Help

When you’re operating a warehouse or running any other business reliant on timely adherence to a process, any small glitch can cost you time and money. No one is better equipped to identify those problems than the employees with their hands on the work. But sometimes employees are hesitant to speak up. They may have been burned by a past employer, making it difficult for them to trust that you’re actually interested in hearing from them. Or it may be more of a logistical problem. It’s one thing…


Warehouse workers in a warehouse

Retaining Warehouse Workers Is Harder Than Ever. Feedback Can Help.

Post-pandemic, more and more warehouse workers are leaving behind their jobs in search of a better working environment. Those who stick around are often dissatisfied or unhappy with the work they’re doing, putting them at risk of leaving, too.  That can make the job of a warehouse manager feel overwhelming. Not only are you tasked with keeping processes running smoothly and products being created, packaged, and shipped on an efficient timeline, but you also need to juggle the needs and wants of…


retaining warehouse workers

Resolving to Improve Communication? Here are 4 Recommendations from Industry Leaders.

If employees were asked to grade your company’s internal communication on a scale of 1 to 10, how do you think the company would fare? While many companies strive to be excellent communicators, the truth is communication is hard. It takes practice, work, and intention. It takes time and effort. And while it does demand your attention, what it produces in return — a highly functional and healthy work culture — is well worth it. For today’s post, we rounded up some suggestions from people we…


Wrapping Up 2022 & Looking Ahead to 2023

2022 saw a continuation of some workforce trends we saw take hold in late 2020 and throughout 2021. That’s true not only in trucking, but across the board in most other industries as well. In trucking, over the course of the year, companies were full speed ahead, taking advantage of the freight market that we’ve had. With talks of economic shifts, companies are becoming more thoughtful about how they go forward into 2023.  One of the muscle memories that a lot of companies have gotten better at…


two happy truckers having a healthy work life balance

The Connection Between Feedback & Work/Life Balance

The desire for a better work/life balance is the impetus behind many career moves made in the wake of the pandemic. That’s true across the workforce today, including in the trucking industry.  Helping your drivers maintain a healthy balance in their lives can make them more likely to stick around. As leaders, though, determining how to do that in a meaningful way can be a challenge. Start with a feedback program. Offering drivers a way to share their thoughts, feelings, and concerns is an…


Happy women in trucking

Listening to the Voices of Women in Trucking

You’re asking your employees for feedback. But are you really hearing from everyone? Even when your company is making a concerted effort to listen to your employees, sometimes the loudest voices overshadow everyone else. That can leave others, including women and minorities, feeling like their voices aren’t heard.  This is especially evident in face-to-face interactions, particularly meetings with large groups, where less vocal people can be literally spoken over. But it actually happens in…


happy man saying thank you

Saying Thank You Benefits Your Drivers — and You

It’s the time of year where we focus on saying thanks. But expressing gratitude is important at all times of year — and it offers so many benefits.  While gratitude certainly pops into mind as the holiday season rolls around each year, it’s actually a key component of a strong company culture in general. Saying a simple “thank you,” whether in those exact words or through your actions, can make a positive impact on your entire team.  Why is it so important? Let’s break down the research — and…


change

How to Use a Feedback Program to Navigate Change in the Warehouse Environment

Very few people actually like change. We become accustomed to our routines and practices, and when something disrupts the norm, it can feel like it’s throwing off everything.  When your business is making an organizational change, whether it’s big or small, effective two-way communication is essential. Your strategy during a time of change needs to include both sharing facts about the change with your employees and listening to your employees through the feedback they offer. A meaningful…


assumptions

Goodbye, Assumptions. Hello, Fact-Based Action.

Many companies in all industries rely on their assumptions — their best guesses — about what their employees need and want. They may even simply depend on their gut instincts when it comes to operational changes and improvements.  The reality, though, is that the people putting in the work are the ones who best understand your company’s pain points and where improvements are needed.  In the trucking industry, time wasted on assumptions may lead to lost drivers, increased turnover, and higher…


leadership buy-in

From the Top Down: Why Leadership Buy-in Is Key

It isn’t enough to simply implement a feedback program for your company and start asking employees for their feedback. If you can only gather the feedback but aren’t empowered to take meaningful action to solve pain points, you’re stuck in place.  That’s why it is important to have leadership buy-in on your feedback program from day one. You need executives to understand why you’re seeking feedback, how it benefits the business, and why it’s essential to act on feedback in order to build trust…