Simplified Communication

worker in isolation

How Truck Drivers Handle Isolation

Social distancing. Quarantine. Sheltering in place. These days we’re learning all sorts of new terms that all boil down to the same thing — more time spent alone or in the company of just our immediate family. This isolation is unfamiliar to many of us. Even those who live alone typically leave home and interact with others face-to-face on a regular basis, allowing a bit of social interaction. But right now, we’re urged to stay at home, cutting those social interactions out. While that’s an…


communication strategy

A COVID-19 Trucking Communications Guide

We’re in the business of communication and while we can’t solve all of the challenges related to COVID-19, we can help provide the driver’s perspective and clear up their confusion with more effective communication. Today, we're providing a guide to tackling a communication strategy in the wake of this unprecedented time in history.  First, we'll share proactive communications to help provide empathy for drivers on the frontline. These are communications that you can share right now. And then…


Covid-19 Confusion

Collecting Feedback about COVID-19

This is an unprecedented and confusing time. We want to help. We aren't doctors, and we can't solve the disruptions that the global supply chain is experiencing, but we can give you data.  A Theme for COVID-19 On our customer’s dashboards, we have begun categorizing comments with a new theme. This theme will highlight any comment referring to the current Coronavirus situation with the goal of giving users direct access to the insights, questions, concerns, and suggestions workers are sharing…


hands reading online feedback

Take Control of Your Online Identity

Last week, WorkHound and HireRight co-hosted a webinar about taking control of your online identity. You can access the webinar here. Online Review Outlets are easy to access and free. Workers can log on instantly to share a recent episode or to “warn” others about their employer or a previous employer. The comments are raw and unfiltered. When a driver moves on, they have the opportunity to publicly unleash dirty laundry on Glassdoor and Indeed and Twitter and Google reviews.  But managing…


mental health truck driving

Highway Mind: Correcting Course on Mental Health

Dangerous traffic. Chronic stress. Empty passenger seats. And way, way too much time to think. When you’re a driver in the trucking industry, it’s all part of the job. Over time, though, these strains can take a heavy toll on the mind. The risk of developing mental health issues in the trucking field is high — leaving many drivers debilitated, unsafe at the wheel, or with suicidal tendencies. If left untreated, mental illness can pose significant threats to more parties than just the driver.…


Exit Interviews: An Autopsy

The notice is in, the papers have been signed, and now you’re down an employee. Though it’s too late to reverse course, you still want to know why this individual opted to leave the company. That’s where the exit interview comes in. It’s your last shot to find out what went wrong, and you want to make it count. Feedback about an employee’s experience on the job is critical for refining your company’s retention efforts. But how much meaningful information can you gather when that individual…


Get Specific: Broadcast Messages That Work

In jobs that keep workers constantly on the move, trying to discuss high-stakes topics with long-distance managers can be intimidating. Feedback about benefits, pay, and even unclear company policies carry a great deal of weight — especially when employees worry their interests will be dismissed. But for managers, effectively responding to these types of concerns is another challenge entirely. Do you tackle controversial topics head-on at the risk of inflaming the sensitivities of your…


Beyond the Open Door Policy

An open-door communication policy can help encourage an open and collaborative work environment. The underlying idea is sound: It signals to employees that you are serious about breaking down communication barriers and want to hear about the issues affecting their productivity or overall comfort in the workplace. However, there are some issues to consider. Issue #1: Fear and Vulnerability An open-door policy assumes that employees are willing to talk with you about an issue that may…


Broadcasts: How to Respond to Employee Feedback

WorkHound helps companies keep tabs on remote employees' most pressing concerns, but it's important that managers are able to respond to workers about actions that are being taken because of feedback. That's why we work with clients to create weekly broadcast messages to send to their workforce about issues that have been raised and the steps that are being taken to address them, improving communications between managers in a central office and employees in the field. Broadcasts are a mass…


WorkHound Client ACT Named a Top 20 Carrier

It's been a good year for American Central Transport so far. The Kansas City company was recognized in January by the Truckload Carriers Association as one of the Best Fleets to Drive For® in the U.S. It's the second year in a row ACT has emerged from the association's rigorous review with that distinction. ACT has also seen its turnover rate fall precipitously in the past 12 months. Company leadership believes that the recent award and decline in turnover have coincided with a…