Simplified Communication

anonymous driver feedback

You Don’t Need to Know Who Said It to Solve It

All feedback has value. But there’s a tremendous upside to anonymous driver feedback — both for the employees providing the feedback and the companies that receive it. Despite those benefits, though, there’s still some resistance related to feedback that can’t be tied back to a specific employee. We get many questions from trucking companies about whether anonymous feedback will keep them from taking the necessary action to retain employees and reduce turnover. To that question, we say: why?…


feedback program

How to Build Trust with a Feedback Program

You’re probably familiar with the “Pandora’s box” fable. Because of it, “Opening up Pandora’s box” has become shorthand for opening up a door and letting in troubles.  Occasionally we come across the concern that starting up a feedback program for your business can have a similar effect — opening up your trucking company for all sorts of negative feedback and repercussions.  But the truth is: whether or not you open up the so-called “Pandora’s Box,” the driver feedback already exists. In other…


feedback program

Feedback Program: Can You Set it and Forget it?

In today’s world, important tools in life and work are almost fully automated. But while convenient, automated tools and services offer their own set of problems. After all, who among us hasn’t selected an option to automatically renew a subscription and then promptly forgot all about it? While that’s a light-hearted example, it’s all too easy to automate a process and then neglect it, which can lead to less-than-optimal results. That’s especially true for feedback programs. There are definite…


exit interview

Exit Interviews: Intention vs. Reality

Exit interviews seem like a good idea for businesses. You have an employee who’s leaving your organization, so why not gather information from him or her about what works and what doesn’t? Many businesses have some form of an exit interview in place, hoping to gather insights that can help guide them moving forward. While that’s a perfectly understandable intention, the reality around exit interviews is very different. Let’s take a look at a few scenarios in which exit interviews don’t live up…


annual surveys are dead

Is the Annual Survey Dead?

While it’s true that there are better solutions for gaining employee feedback, annual surveys are not entirely dead. No matter what industry you’re working in, odds are that you’ve filled out at least one annual survey. They’re a ubiquitous part of many workplace cultures, and most businesses start there when it comes to gathering feedback from employees. But is an annual survey the best way to get feedback?  In most circumstances, the answer is “no,” at least not without a companion tool for…


hr employee feedback

What Should HR Do with Worker Feedback?

Implementing a successful worker feedback program is about more than simply soliciting employee commentary. It's also about instilling confidence in workers that you truly want to know the good, the bad, and the ugly. Afterall, only 13% of workers actually feel like their company values their opinion. Feedback is a cycle — you take the first step by offering your employees the opportunity to share their wants and needs with your business. But what do you do with the feedback once you have it?…


feedback now

3 Reasons You Need Feedback Now

Today, we’re digging into the three reasons why every company needs feedback now than ever before.  In our recent blog about how open-door policies don’t really set the stage for an effective feedback program, we mentioned the new struggles workers are facing as many companies continue in full or hybrid remote-work settings. (TL;DR: Open-door policies are ineffective when the “door” requires a video chat and team members don’t know the best way to access managers while remote.)  Here's why you…


safety

How to Improve Safety in Manufacturing

“See something, say something” is no longer an effective way to improve safety in manufacturing, especially when workers aren’t sure who is on the receiving end of their elevated concern. When was the last time you thought about how to make a meaningful safety improvement in manufacturing? Did you know that employee-driven feedback is often the catalyst in the industry to push innovation and efficiency forward? In many cases, those changes have their root in feedback from a worker’s vantage…


technology

Prioritize the Mental Health of the Skilled Workforce

The risk of experiencing mental illness as a frontline worker is high — leaving many workers debilitated, unsafe while operating equipment, burnt out, or with suicidal tendencies. If left untreated, mental illness can pose significant threats to more parties than just the worker. Customers, shippers, and equipment are at risk as well. The damage in these circumstances is astronomical for everyone involved. But these aren’t the only reasons why mental health for frontline workers matters. Strap…


Open-Door Policy Shuts Out Progress

Implementing an open-door policy sounds like such a good and positive shift in company culture. After all, the intent is that employees are free to share their concerns and needs whenever they want.  But when it comes to the reality of open-door policies, we’ve found they tend to be better in theory than in practice. In fact, open-door policies for feedback can actually be a hindrance for both employees and their employers. Let’s examine three main pitfalls of the open-door policy: It puts…