Simplified Communication

fort transfer truck

Fort Transfer Improves Retention with Full-Fleet Communications

Recently, Casey Lehman, Director of Recruiting and Retention at Fort Transfer, had a call with a driver who he never hears from, and lately, this seems to be an ongoing trend.  Since engaging drivers through WorkHound starting in January 2021, more drivers are getting in touch and it’s allowing the team at Fort Transfer to experience fewer surprises. According to Lehman, they haven't seen as many snap judgment “I-quit-right-now” moments. Instead, proactive communication has allowed them to get…


instant driver feedback

When Instant Driver Feedback Saves the Day — and What Would Happen Without It

When we talk about instant driver feedback, we most often talk about the benefits of gathering feedback from professional drivers, both for trucking carriers and for the drivers themselves. But have you ever stopped to consider the reverse — what would happen if some pieces of critical feedback weren’t shared? Today, we’re discussing a few of our most common topics of feedback — along with what might happen if you weren’t made aware of problems as drivers are experiencing them. Urgent Driver…


truck driver recruiting agency

The Best Truck Driver Recruiting Agency

Trucking is a vital part of the American economy, and experienced drivers play a crucial role in making sure the nation’s freight gets from point A to point B. The trucking industry is seeing increased demand in 2021 but a nationwide driver shortage continues to plague the industry. Experts say the shortage could last for the next two to four years, which means hiring and retaining qualified drivers now is more important than ever. If you are wondering how you can attract more quality truck…


How the Driver Shortage

How the Driver Shortage Affects Consumers & How Companies Can Limit the Impact

If you’ve turned on the news recently or picked up a newspaper, you’ve probably heard about the shortage of truck drivers. Why is it big news these days? Well, most specifically, you probably heard about the truck driver shortage in conjunction with the recent ransomware attack on and shutdown of the Colonial Pipeline. Most of us only had a peripheral knowledge of this pipeline prior to the shutdown, but it’s responsible for carrying 100 million gallons of gasoline, diesel, and jet fuel per day…


truck driver turnover rate

Why You Should Know Your Truck Driver Turnover Rate

Managing a situation starts with defining it. High truck driver turnover rate and a low retention rate have been consistent problems for trucking companies in North America for years. Large truckload carriers had a driver turnover rate of 92% in Q3 of 2020 according to American Trucking Associations data. It was 74% for drivers with smaller carriers. In 2018, when the big carrier turnover rate was as high as 94%, the average cost of losing and hiring a driver was $11,500 per position.  Some…


Where things stand with truck drivers

Where Things Stand With Truck Drivers & the COVID-19 Vaccine

About two months ago, we wrote a blog that talked about how the COVID-19 pandemic drove change within the trucking industry and how it impacted feedback. Tucked in the bottom of that blog, we mentioned that one topic of feedback that had begun to emerge was how/when/where things stand with truck drivers & the COVID-19 vaccine. Needless to say, two months later, that’s still a hot topic. As more Americans gain access to the vaccine, drivers and companies alike wonder how to handle…


truck driver recruiting

Retention Starts in Truck Driver Recruiting

Long-term contracts are productive for both drivers and trucking companies, and it’s essential that retention is top-of-mind during the truck driver recruiting process. While retention is a hot topic in the trucking industry, it isn’t often the focus during recruitment.  The job market for qualified professional drivers is short in supply and we all know it’s high in demand. Drivers have the power to choose whether or not to stay long-term in your company. While we know that dissatisfied…


improve retention

How to Improve Retention

There isn't a one-size-fits-all approach to improving retention. While driver pay is very important, communication is the key to developing a company-specific strategy to retain your drivers. Here are some ways you can use effective communication to improve retention.  Create open feedback channels Not all drivers may be keen to talk to managers on important issues. Creating and maintaining open feedback channels is the first step to improving communication within your company.  Some simple…


driver recruiting

Retention is the New Driver Recruiting

When it comes to driver recruiting, the main problem is that many trucking companies are filling a leaky bucket. Instead of asking themselves WHY they have a high turnover rate, they are dumping a bunch of money into marketing for new drivers. With an abundance of freight and an unstoppable supply chain, it’s easy to focus all the energy on finding new drivers, but without dedicating resources to retention, it’s impossible to grow. As drivers are the backbone of your company, struggling to fill…


milan supply chain solutions

Heroes of the Hound: Milan Supply Chain Solutions

WorkHound Customer Q&A: Milan There’s a famous quote from Admiral Grace Hopper that says, “The most dangerous phrase in the language is, ‘We’ve always done it this way.’” That’s an absolute truth — and one that helps guide the way that Milan Supply Chain Solutions, Inc., operates on a daily basis. You could call it their secret to success. In an industry that is ever-changing, Milan takes intentional, continual steps to evolve. That’s helped keep the company going since its founding in 1969…