Simplified Communication

Exit Interviews: An Autopsy

The notice is in, the papers have been signed, and now you’re down an employee. Though it’s too late to reverse course, you still want to know why this individual opted to leave the company. That’s where the exit interview comes in. It’s your last shot to find out what went wrong, and you want to make it count. Feedback about an employee’s experience on the job is critical for refining your company’s retention efforts. But how much meaningful information can you gather when that individual…


Get Specific: Broadcast Messages That Work

In jobs that keep workers constantly on the move, trying to discuss high-stakes topics with long-distance managers can be intimidating. Feedback about benefits, pay, and even unclear company policies carry a great deal of weight — especially when employees worry their interests will be dismissed. But for managers, effectively responding to these types of concerns is another challenge entirely. Do you tackle controversial topics head-on at the risk of inflaming the sensitivities of your…


Beyond the Open Door Policy

An open-door communication policy can help encourage an open and collaborative work environment. The underlying idea is sound: It signals to employees that you are serious about breaking down communication barriers and want to hear about the issues affecting their productivity or overall comfort in the workplace. However, there are some issues to consider. Issue #1: Fear and Vulnerability An open-door policy assumes that employees are willing to talk with you about an issue that may…


Broadcasts: How to Respond to Employee Feedback

WorkHound helps companies keep tabs on remote employees' most pressing concerns, but it's important that managers are able to respond to workers about actions that are being taken because of feedback. That's why we work with clients to create weekly broadcast messages to send to their workforce about issues that have been raised and the steps that are being taken to address them, improving communications between managers in a central office and employees in the field. Broadcasts are a mass…


WorkHound Client ACT Named a Top 20 Carrier

It's been a good year for American Central Transport so far. The Kansas City company was recognized in January by the Truckload Carriers Association as one of the Best Fleets to Drive For® in the U.S. It's the second year in a row ACT has emerged from the association's rigorous review with that distinction. ACT has also seen its turnover rate fall precipitously in the past 12 months. Company leadership believes that the recent award and decline in turnover have coincided with a…


How to be Ready for Employee Feedback

Most business owners and managers want more employee engagement, but they don't always know the best way to reach that goal. In 2013, Harvard Business Review surveyed 550 executives about the impact of employee engagement on business performance. The study found that 71 percent of respondents rank it as very important to success, yet many had not found good ways to accomplish it. Employee feedback programs have a solid track record of closing this gap. Anonymous feedback helps develop…


Cold Carriers Case Study: Using Feedback to Intercept Driver Turnover

When Gantt Trucking, Interide Transport, and Sunco Trucking joined forces to form “Cold Carriers” in January 2017, an emphasis was placed on preserving the driver-focused culture at each company. “There are two kinds of people that work in trucking: There are drivers and then there’s the rest of us that support them,” said Dave Wiebush, General Manager at Cold Carriers. “Drivers are the center of what we do and it takes a bit of drive to connect, but WorkHound helps us get there.” Each acquired…


Top 5 Takeaways from 2018 WorkHound Trends

In 2018, WorkHound tracked feedback from tens of thousands of professional drivers throughout the country. These drivers work at companies as small as 60 trucks all the way up to several thousand while hauling tanker, refrigerated, dry van, flatbed, and expedited freight. This feedback is the key to how organizations are streamlining driver retention efforts. While driver turnover continues to remain high, with an average of 95 percent, the driver shortage continues to grow. According to the…


Recapping 2018 Driver Feedback Trends

2018 was a monumental year for driver feedback, and WorkHound will be reporting on trends with Stifel Capital Markets this Friday, January 11, at 11 a.m. EST. Join WorkHound and Stifel Capital Markets on a conference call hosted by Global Transportation & Logistics Analyst David Ross featuring Max Farrell, CEO and Co-founder of WorkHound and Andrew Kirpalani, CTO and Co-founder of WorkHound, to discuss 2018 trends about how thousands of drivers feel about work. WorkHound, a real-time…


Storey Trucking: Anonymous feedback raises voice of female employees in company decisions

Twenty-three percent of Storey Trucking's drivers are women. That figure is significantly higher than the national average. Across the country, 6 percent of truck drivers were female in 2017, according to the U.S. Bureau of Labor Statistics. Most of the Alabama-based company's female drivers work in teams with their spouses or significant others. The workload was shared, but the lines of communication with management were not. "Historically, the male team driver would be the primary…