Truck Driver Retention

anonymous feedback

Why Do Your Drivers Want to Remain Anonymous?

It makes sense: When someone is willing to give feedback, we feel like they should also be willing to attach their name to that feedback. But this isn’t the case, so we’re about to tell you why your drivers want to remain anonymous. It would be ideal if we always felt welcomed to share feedback and that our opinions and thoughts would be valued and treated with respect. Sadly, that’s not the reality in most settings, and that has made many employees hesitant to share honest and transparent…


Trucking Company Changes in the Face of COVID-19

It’s safe to say that “COVID-19,” “the coronavirus,” “social distancing,” and “PPE” are phrases we’ve heard frequently in the last three months. That’s true for essential workers as well — they’re taking in a ton of information and are looking to leaders to alleviate their concerns about their well-being and the future.  Because of the nature of their work, these fears and concerns have been magnified for drivers. Back in February, we first began hearing from truck drivers with concerns related…


truck on a scenic road

Heroes of the Hound: Barney Trucking

WorkHound Customer Q&A: Barney Trucking Throughout the COVID-19 crisis, WorkHound has committed to continuing to build transparency with customers about top-of-mind issues among drivers. During these times, it’s more important than ever to strategically overcome communication barriers between drivers and their company, and Barney Trucking, based in Salina, Utah, has committed to the cause by taking action on daily anonymous feedback.  WorkHound CS Manager, Melissa Harrison, and Barney…


Exit Interviews: An Autopsy

The notice is in, the papers have been signed, and now you’re down an employee. Though it’s too late to reverse course, you still want to know why this individual opted to leave the company. That’s where the exit interview comes in. It’s your last shot to find out what went wrong, and you want to make it count. Feedback about an employee’s experience on the job is critical for refining your company’s retention efforts. But how much meaningful information can you gather when that individual…


Top 3 Retention Strategies at MATS

The WorkHound team attends the Mid-America Truck Show (MATS), the largest trucking show in North America, every year to meet one-on-one with industry experts. While much of the focus of the convention is on recruiting, we do things a bit differently and saw this as an opportunity to dig into the proactive approach and understand how experts are shifting focus to retention. Experts from 35+ trucking companies shared innovative driver retention ideas with the WorkHound team, and…


Reachouts Done Right

Nervous about the idea of soliciting anonymous feedback from your employees? You certainly aren’t alone. Many of our customers start off their relationship with WorkHound expressing similar anxieties. What they find, however, is that even when feedback is negative, it opens the opportunity to cultivate trust and build stronger relationships within their workforce. Seeing the Positive Side of the Negative Positive feedback tells us what we’re doing well — and it feels good to receive it.…


WorkHound Client ACT Named a Top 20 Carrier

It's been a good year for American Central Transport so far. The Kansas City company was recognized in January by the Truckload Carriers Association as one of the Best Fleets to Drive For® in the U.S. It's the second year in a row ACT has emerged from the association's rigorous review with that distinction. ACT has also seen its turnover rate fall precipitously in the past 12 months. Company leadership believes that the recent award and decline in turnover have coincided with a…


Maximizing Recruiting and Referrals with Positive Feedback

Companies that start using WorkHound initially expect to only see negative anonymous feedback from workers — and while our data shows that more than 70 percent of employee feedback is negative (and negative feedback is the road map to help make big changes - check out our 2018 trends), that statistic alone doesn't tell the whole story. When handled appropriately, even negative feedback can be used to create positive outcomes. We’ve found that positive feedback comes in small, frequent…


Cold Carriers Case Study: Using Feedback to Intercept Driver Turnover

When Gantt Trucking, Interide Transport, and Sunco Trucking joined forces to form “Cold Carriers” in January 2017, an emphasis was placed on preserving the driver-focused culture at each company. “There are two kinds of people that work in trucking: There are drivers and then there’s the rest of us that support them,” said Dave Wiebush, General Manager at Cold Carriers. “Drivers are the center of what we do and it takes a bit of drive to connect, but WorkHound helps us get there.” Each acquired…


Top 5 Takeaways from 2018 WorkHound Trends

In 2018, WorkHound tracked feedback from tens of thousands of professional drivers throughout the country. These drivers work at companies as small as 60 trucks all the way up to several thousand while hauling tanker, refrigerated, dry van, flatbed, and expedited freight. This feedback is the key to how organizations are streamlining driver retention efforts. While driver turnover continues to remain high, with an average of 95 percent, the driver shortage continues to grow. According to the…