Trucking

negative feedback

Negative Feedback Is the First Step Toward Positive Change

If your trucking company has never had a feedback program, the thought of implementing one might feel intimidating or maybe even a little anxiety-provoking. After all, no one wants to be the recipient of criticism or other negative feedback. But when it comes to a feedback program like WorkHound, there are a lot more positives than negatives to dwell on. That’s true for two reasons: For one, the trucking carriers we work with really do receive quite a bit of positive feedback. In particular,…


5 of the Best Driver Retention Practices

In the trucking industry, driver retention is one of the biggest issues that trucking companies face, and if I can be direct, it's no surprise that a term like "best driver retention practices" has such a high search volume. According to Commercial Carrier Journal, the turnover rate for over-the-road truck drivers was an incredibly high 92%. For smaller fleets, that number was 72%. Overall driver shortage decreased slightly during the COVID-19 pandemic, but with federal relief packages and the…


How to Amplify the Silent Majority

Let’s just assume you’ve been on a “Zoom” call in the last year (who hasn’t?). Odds are, the answer is yes — so you’re likely familiar with what we like to call “conference call chaos.” When multiple people are on a conference call, there’s a lot of time spent accidentally talking over one another — and in some cases, louder folks tend to make up the majority of the conversation. Those who aren’t quite as bold may not be able to get a word in edgewise.  Now consider this: This same concept can…


truck driver retention program

Companies Who are Nailing Their Truck Driver Retention Program

A truck driver retention program is a reactive response to one of the biggest issues in the trucking industry in America - extremely high driver turnover. According to the American Trucking Associations, the turnover rate at large fleets averaged 89% while the turnover rate at smaller fleets was 77% in the first quarter of 2021. These high turnover rates are adding strain to trucking companies, from having to continually recruit and train new employees to adjust truck routes based on driver…


unusual feedback

Why Unusual Feedback Can Yield Wins for Trucking Companies

If you’ve ever read through one of our trends reports, you know that we are continuously diving deep into the feedback truck drivers provide across the industry. When we review these individual pieces of feedback provided to trucking companies, we often spot commonalities — general themes that recur often. But while there are categories that crop up repeatedly, such as issues related to pay or questions about equipment maintenance, we also get a good deal of feedback that falls outside of those…


Heroes of the Hound: Storey Trucking Company

WorkHound Customer Q&A When you visit the homepage on Storey Trucking’s website, the company’s philosophy is immediately front and center. The carrier prides itself on being “The Human Side of Trucking.” In business since 1966, Storey Trucking has long been committed to the people who make the business run. That’s led to decades of growth, increasing from a two-truck organization to a fleet of more than 100 trucks, and continued progress toward a workforce that’s truly valued and satisfied.…


culture of work for truck drivers

The Culture of Work for Truck Drivers Is Changing

As we make our way through the roller coasters of 2020 and 2021, rapid and distinct shifts at work are taking place. In the past, the amount of time a car sat in the parking lot was often intricately tied to his or her value. Employees and employers alike saw long hours on the job as a badge of pride, a sign that they were dedicated and worthy of respect. These days, though, we’re more likely to view long hours and blurred work/life boundaries as signs of potential burnout. In recent decades,…


Making Professional Driver Jobs More Attractive

How to Make Professional Driver Jobs More Attractive

If you had to use one word to describe the state of work in the United States in 2020 and early 2021, what would you say? For us, it would be “change.”  As the COVID-19 pandemic took over in March 2020 and in the year to follow, we witnessed changes of all sorts in the American workforce. There were unprecedented levels of unemployment (at least in the post-Depression era), a wholesale move from offices and other communal workspaces to remote work in the home, and ultimately, a good number of…


ata driver turnover

What ATA Says About Driver Turnover

Driver turnover poses an ongoing problem for trucking companies across the United States. It’s expected to continue even as signs of post-pandemic economic recovery are emerging. In March 2021, the American Truck Associations (ATA) released a quarterly employment report indicating that driver turnover among large truckload fleets remained unchanged in the fourth quarter of 2020, despite tight freight capacity and the lingering effects of COVID-19. This followed a 10% increase to 92% during the…


instant driver feedback

When Instant Driver Feedback Saves the Day — and What Would Happen Without It

When we talk about instant driver feedback, we most often talk about the benefits of gathering feedback from professional drivers, both for trucking carriers and for the drivers themselves. But have you ever stopped to consider the reverse — what would happen if some pieces of critical feedback weren’t shared? Today, we’re discussing a few of our most common topics of feedback — along with what might happen if you weren’t made aware of problems as drivers are experiencing them. Urgent Driver…