Trucking

logistics

Examining the Feedback Trends: A Look at Logistics

A few months back, before the COVID-19 pandemic, we began a series of blogs honing in on the most common topics of feedback among drivers. While the effects of the pandemic are far from over, now seems like a good time to return to the trends and examine the most common source of feedback — logistics. The reason it feels pertinent right now is that even as feedback has evolved and taken new shapes during the pandemic, logistics has remained a topic of concern for drivers across the board. What…


driver feedback

Webinar Q&A: The Latest Priorities in Driver Feedback

Since February, when WorkHound added a new category of driver feedback, our team of experts has been staying on top of driver priorities during COVID-19. This has resulted in regular reporting of this data and on May 13, WorkHound hosted a driver feedback webinar to discuss the first two months of results. WorkHound’s CEO, Max Farrell, hosted Nick Wakefield, VP of Human Resources, Driver Recruiting & Retention at USA Truck, and Charles Stallings, Jr., aka the Turntable Trucker, who Farrell…


technology

How Technology is Helping Carriers Navigate Change

Everything is changing. As the world is different now than it was two months ago, WorkHound and the carriers we work with are looking ahead to understand how the trucking industry will continue to change. We've invited trucking industry innovators to share how they're tackling these uncertain times head-on and how technology is helping in the time of transition. Today we’re sharing just a few of the top insights:  Lisa Mason, VP of Safety & HR at Melton Truck Lines: “During this pandemic,…


April 2020: An Analysis of Driver Feedback about COVID-19

Throughout April, WorkHound received 3,297 comments from professional truck drivers. 750 of these comments explicitly referenced Coronavirus, representing nearly 23% of all comments. This is an increase of almost 9% compared to March data, while total comment volume remained stable.  Compared to the first half of April, the percentage of comments about COVID-19 between April 16-30 was down almost 10 percent. This segment was still significant, though, representing nearly 18% of total comments…


Trucking Company Changes in the Face of COVID-19

It’s safe to say that “COVID-19,” “the coronavirus,” “social distancing,” and “PPE” are phrases we’ve heard frequently in the last three months. That’s true for essential workers as well — they’re taking in a ton of information and are looking to leaders to alleviate their concerns about their well-being and the future.  Because of the nature of their work, these fears and concerns have been magnified for drivers. Back in February, we first began hearing from truck drivers with concerns related…


The April 1-15 Edition of Driver Feedback about COVID-19

This information is being shared in a continued effort to provide information about driver feedback. Our team of experts has dissected this analysis from WorkHound driver communications. Professional truck drivers share open-ended feedback weekly, and often, feedback reflects curiosity or confusion about the impact of global or industry news. Drivers began commenting about COVID-19 in February of 2020. At the beginning of March, less than 1% of all comments submitted to the platform were…


Storey Trucking Truck

Feedback Drives Business Strategy for Storey Trucking

Professional truck drivers are the heart and soul of Storey Trucking. That’s why their continuous feedback is so important. While the team at Storey already has a great relationship with their drivers, they questioned if anonymous feedback might create a wedge in the connection they shared. However, it’s done quite the opposite. WorkHound Strategic Projects Manager, Paul Castronova, rode along with a Storey Trucking driver who had been with the company for more than 20 years to learn more about…


parked truck

Why Empathy at Work is Important During a Crisis

We’re living in uncertain times right now, and everything can feel unsteady, both in our personal lives and in our work, but when leaders show empathy at work it can make a world of difference. This is challenging for truck drivers— on the road and at work as essential employees. For drivers dealing with fear, worry, and uncertainty, the added stress can wreak havoc on their health and well-being. How can your business help alleviate their concerns and remind them they are valued members of…


Updated: An Analysis of Driver Feedback about COVID-19

In a continued report about driver feedback amidst COVID-19, our team of experts has dissected this analysis from WorkHound driver communications. Drivers began commenting about COVID-19 in February of 2020. At the beginning of March, less than 1% of all comments submitted to the platform were regarding the virus. However, drivers' concerns escalated throughout the month until the proportion of comments concerning the virus in the final full week reached 29%. As a result, 14% of all 3,435…


truck on a scenic road

Heroes of the Hound: Barney Trucking

WorkHound Customer Q&A: Barney Trucking Throughout the COVID-19 crisis, WorkHound has committed to continuing to build transparency with customers about top-of-mind issues among drivers. During these times, it’s more important than ever to strategically overcome communication barriers between drivers and their company, and Barney Trucking, based in Salina, Utah, has committed to the cause by taking action on daily anonymous feedback.  WorkHound CS Manager, Melissa Harrison, and Barney…