Trucking

Storey Trucking Truck

Feedback Drives Business Strategy for Storey Trucking

Professional truck drivers are the heart and soul of Storey Trucking. That’s why their continuous feedback is so important. While the team at Storey already has a great relationship with their drivers, they questioned if anonymous feedback might create a wedge in the connection they shared. However, it’s done quite the opposite. WorkHound Strategic Projects Manager, Paul Castronova, rode along with a Storey Trucking driver who had been with the company for more than 20 years to learn more about…


parked truck

Why Empathy at Work is Important During a Crisis

We’re living in uncertain times right now, and everything can feel unsteady, both in our personal lives and in our work, but when leaders show empathy at work it can make a world of difference. This is challenging for truck drivers— on the road and at work as essential employees. For drivers dealing with fear, worry, and uncertainty, the added stress can wreak havoc on their health and well-being. How can your business help alleviate their concerns and remind them they are valued members of…


Updated: An Analysis of Driver Feedback about COVID-19

In a continued report about driver feedback amidst COVID-19, our team of experts has dissected this analysis from WorkHound driver communications. Drivers began commenting about COVID-19 in February of 2020. At the beginning of March, less than 1% of all comments submitted to the platform were regarding the virus. However, drivers' concerns escalated throughout the month until the proportion of comments concerning the virus in the final full week reached 29%. As a result, 14% of all 3,435…


truck on a scenic road

Heroes of the Hound: Barney Trucking

WorkHound Customer Q&A: Barney Trucking Throughout the COVID-19 crisis, WorkHound has committed to continuing to build transparency with customers about top-of-mind issues among drivers. During these times, it’s more important than ever to strategically overcome communication barriers between drivers and their company, and Barney Trucking, based in Salina, Utah, has committed to the cause by taking action on daily anonymous feedback.  WorkHound CS Manager, Melissa Harrison, and Barney…


coronavirus

How the CARES Act Affects Truckers

On March 27, 2020, the largest economic recovery package in American history was signed, marking the third phase of emergency relief legislation passed in response to the COVID-19 crisis. The Coronavirus Aid, Relief, and Economic Security (CARES) Act provides financial assistance to employers and independent contractors through lending programs backed by the Small Business Administration (SBA), U.S. Treasury Department and Federal Reserve, with a goal to stabilize and stimulate the economy.…


Communicating on a computer

How to Communicate With Truck Drivers During the COVID-19 Pandemic

While the COVID-19 global pandemic has many of us working from home and sheltering in place, the reality for truck drivers is very different. Drivers have always been at the core of our economy, delivering what we need to the locations where we need it, and that fact is truer now than ever before. While many of us are able to practice social distancing, they’re on the road, traveling from point A to point B, to ensure Americans have access to the essentials needed for daily living. The current…


An Analysis of Driver Feedback about COVID-19

In an effort to continue sharing transparent information about what we’re seeing in driver feedback, our team of experts has dissected this analysis from WorkHound driver communications. This analysis is based on the review of 1,954 comments in March as of 3/23/20. Some comments fall into multiple categories, thus the categories in the report will not equal 100%. To access this report, click the button below.


How Truck Drivers Handle Isolation

Social distancing. Quarantine. Sheltering in place. These days we’re learning all sorts of new terms that all boil down to the same thing — more time spent alone or in the company of just our immediate family. This isolation is unfamiliar to many of us. Even those who live alone typically leave home and interact with others face-to-face on a regular basis, allowing a bit of social interaction. But right now, we’re urged to stay at home, cutting those social interactions out. While that’s an…


communication strategy

A COVID-19 Trucking Communications Guide

We’re in the business of communication and while we can’t solve all of the challenges related to COVID-19, we can help provide the driver’s perspective and clear up their confusion with more effective communication. Today, we're providing a guide to tackling a communication strategy in the wake of this unprecedented time in history.  First, we'll share proactive communications to help provide empathy for drivers on the frontline. These are communications that you can share right now. And then…


driver feedback

Collecting Feedback about COVID-19

This is an unprecedented and confusing time. We want to help. We aren't doctors, and we can't solve the disruptions that the global supply chain is experiencing, but we can give you data.  A Theme for COVID-19 On our customer’s dashboards, we have begun categorizing comments with a new theme. This theme will highlight any comment referring to the current Coronavirus situation with the goal of giving users direct access to the insights, questions, concerns, and suggestions workers are sharing…