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How worker feedback is the key to recruiting
Companies that start using WorkHound initially expect to only see negative anonymous feedback from workers — and while our data shows that more than 70 percent of employee feedback is negative (and negative feedback is the road map to help make big changes – check out our 2018 trends), that statistic alone doesn’t tell the whole story. When handled appropriately, even negative feedback can be used to create positive outcomes. We’ve found that positive feedback comes in small, frequent…
WorkHound’s Guide to Taboo Feedback from Professional Drivers
High tensions, divisive opinions, charged sensitives — every company has them. But when conflicts pit employees against leadership, especially on topics like company policy, that’s a bigger issue. When you’re a manager and you’re busy, wading into a problem with no clear alternative can seem risky, especially when it's easier to say "that's just the way it is" without a clear response. But in a competitive industry like trucking where workers are in short supply, the biggest risk is to…
So your company won't change? Here's how to fix it:
Change is hard. No matter how young or old your business is, change can be difficult to accept. Even leaders with the best of intentions learn that a policy change could have a drastically different impact on workers than what was intended during the planning phase. But at the end of the day, change is an inevitable part of running a successful business. That’s why we wanted to share some of the most common reasons leaders may be reluctant to change, along with tips for seeking out and…
Highway Mind: Correcting Course on Mental Health
Dangerous traffic. Chronic stress. Empty passenger seats. And way, way too much time to think. When you’re a driver in the trucking industry, it’s all part of the job. Over time, though, these strains can take a heavy toll on the mind. The risk of developing mental health issues in the trucking field is high — leaving many drivers debilitated, unsafe at the wheel, or with suicidal tendencies. If left untreated, mental illness can pose significant threats to more parties than just the driver.…
How to build the right team to review worker feedback
When you’re operating in an industry where jobs are more abundant than workers, losing talent to a competitor is an ongoing risk. It can be hard to know when an employee is planning to jump ship, and it can be even more challenging to bounce back when several of them choose to leave at once. But even in competitive labor markets, high employee turnover doesn’t have to be a given. For companies that want to keep talent, few resources are more valuable than honest feedback from workers, even…
Exit Interviews: An Autopsy
The notice is in, the papers have been signed, and now you’re down an employee. Though it’s too late to reverse course, you still want to know why this individual opted to leave the company. That’s where the exit interview comes in. It’s your last shot to find out what went wrong, and you want to make it count. Feedback about an employee’s experience on the job is critical for refining your company’s retention efforts. But how much meaningful information can you gather when that individual…
Top 3 retention strategies at MATS
The WorkHound team attends the Mid-America Truck Show (MATS), the largest trucking show in North America, every year to meet one-on-one with industry experts. While much of the focus of the convention is on recruiting, we do things a bit differently and saw this as an opportunity to dig into the proactive approach and understand how experts are shifting focus to retention. Experts from 35+ trucking companies shared innovative driver retention ideas with the WorkHound team, and…
Reachouts Done Right
Nervous about the idea of soliciting anonymous feedback from your employees? You certainly aren’t alone. Many of our customers start off their relationship with WorkHound expressing similar anxieties. What they find, however, is that even when feedback is negative, it can be used to cultivate trust and build stronger relationships within their workforce. Seeing the Positive Side of the Negative Positive feedback tells us what we’re doing well — and it feels good to receive it. As…
Get Specific: Broadcast Messages That Work
In jobs that keep workers constantly on the move, trying to discuss high-stakes topics with long-distance managers can be intimidating. Feedback about benefits, pay, and even unclear company policies carry a great deal of weight — especially when employees worry their interests will be dismissed. But for managers, effectively responding to these types of concerns is another challenge entirely. Do you tackle controversial topics head-on at the risk of inflaming the sensitivities of your…
Via Startup Nation - 5 Reasons Why It’s Imperative to Immerse Yourself Into Your Target Industry
WorkHound CEO, Max Farrell, shared the reasons why an immersive experience was important for WorkHound to tackle target industries. For Farrell that meant going where the rubber meets the road and for research, he joined truck drivers by sleeping in truck cabs, eating road food, and showering at truck stops. Max on the road with Turntable Trucker When it came time to pitch WorkHound to key decision makers, Farrell and his team not only brought a bold vision for tackling critical…