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A Truly Spooky Story About Feedback

The temperatures are cooling down and the leaves are falling… Halloween is upon us — the perfect time of year for a truly spooky story around the campfire, right? Well, we’d like to tell you the scariest story — one about what happens when employee engagement isn’t a normal part of your business operations. Though we have plenty of great examples of how companies are using employee feedback to drive meaningful change. But we’ve also seen what happens when companies either don’t nurture a…


Turning Feedback Into Meaningful Action: 3 Key Examples

At WorkHound, we’re in the business of soliciting feedback and helping our clients act on it. And while feedback and action taken can look different from customer to customer, we wanted to share a few examples of successful programs that were created in response to feedback from drivers. 1. Pay structure. This one’s a big one since the trucking industry represents a significant departure from how pay works in nearly every other industry. Drivers often express concerns about the way pay is…


Freight Recession? What You Should Know:

If you stay up-to-date with the latest in the trucking industry, you may have heard some hubbub over a potential freight recession. But is it something that you should really be worried about, as either a driver or a trucking company? Well, the first thing to note is that there’s really no clear answer on whether there actually is a freight recession. “There’s lots of argument about whether there’s actually a recession, whether we’re headed into one, or whether we’ve worked our way out of it…


Making Sense of the CDL Drug and Alcohol Clearinghouse

When new regulations and guidelines are introduced into your work, like the new CDL Drug and Alcohol Clearinghouse, it can feel overwhelming and full of uncertainty. That’s why we’re taking a few minutes today to break down the answers to some commonly asked questions about the Clearinghouse and what it means for drivers and trucking companies. Q: How is the CDL Drug and Alcohol Clearinghouse different than what’s already in place? A: Let’s answer this in two parts. First, the actual rule…


Driver Lists are the Key to Accurate Metrics

Driver lists — they're a pretty basic tool, but vitally important nonetheless. When you’re operating a trucking company, having a comprehensive list of your drivers and their contact information is essential. An up-to-date list not only expedites the process of locating necessary information when you need it, but it also helps us communicate with your drivers. When you partner with WorkHound to obtain in-the-moment feedback, having an updated list becomes doubly important. Read on as we take a…


Family Culture — Why This Matters to Your Business

Family Culture. It’s a concept loaded with meaning and tied tightly to our emotions. We usually use it to reference those we are related to by blood, but "family" is also defined as “a group of people united by a common affiliation.” Under that definition, you could even consider your team of employees a family of sorts. Which brings us to a bigger-picture item — are you building a family-focused culture in your business? These days the term “family culture” is referenced fairly often, but what…


WorkHound CEO to Speak on Employee Relations

WorkHound CEO, Max Farrell, will speak at the 2019 NATERA Conference next week in Alexandria, VA. This is an annual conference for the North American Transportation Employee Relations Association. Farrell is an active supporter of conference initiatives as a Co-Founder of WorkHound, an anonymous employee engagement tool focused on dispersed workers in frontline industries experiencing high turnover and a critical shortage of workers. For more information about the event or organization…


The Truck Driver's Daughter

When my school had Career Day, my dad was the hero and for me, he still is. My dad is a retired OTR truck driver for 40 years. He just retired this year, so it’s only fitting that when he exited trucking, my career stepped in. My name is Melissa Harrison and I’m a Customer Success Manager at WorkHound. I speak with customers on a regular basis to advocate for the anonymous feedback their drivers have submitted. Professionally, I’m well-equipped for this role, having earned a B.S. in Industrial…


How WorkHound Can Help You Streamline Communications

It’s pretty common to have a business with a large number of employees but a small number of people managing and facilitating those employees from the front office. And that balance brings a unique set of challenges, especially when it comes to formulating internal communications. But the good news is, those are challenges that WorkHound can help you overcome. The Challenge: A Lean Front Office Team If your business operates with a small front office team, you are far from alone. In fact, many…


Top 2019 Driver Appreciation Week Strategies from GATS

The Great American Trucking Show is an interactive public convention of trucking professionals, held in Dallas, TX annually in August. Its purpose is to create an energizing environment entirely focused on the improvement of the trucking industry. The WorkHound team attends annually to meet with industry experts to stay on top of trends. While much of the focus of the convention is on recruiting, WorkHound dug into the proactive approach to understand how experts are shifting focus to…