WorkHound

Q2 Product Recap

Q2 2020 // Product Release Recap

As the WorkHound team entered lockdown with the rest of the world, the product team checked off some pretty important updates for the customer experience and we'll dive into those changes in this product release recap. Q2 product feature updates expanded on big updates in Q1, like the new activity page as well as the addition of the new themes “praise” and “covid” to help customers stay on top of positive feedback and feedback related to the impact of the global pandemic. Q1 also brought on…


Equipment feedback

Examining Driver Feedback Trends: A Look at Equipment

Earlier this year, we unveiled a report about driver feedback trends from professional drivers across the board during 2019. It provided an insightful look at what drivers need and want. But 2020, of course, has brought many changes. The COVID-19 pandemic, an unsteady economy, and shortages of many essential items have had a significant impact on everyday life and work for truck drivers. In many cases, that’s changed their focus — and their feedback now is a bit more targeted and specific to…


change

Are Trucking Industry Changes Here for the Long Haul?

Everything is changing. It's an important question: ARE trucking industry changes here for the long haul? As the world is different now than it was three months ago, we're looking ahead to understand how the trucking industry will continue to change. WorkHound invited trucking industry innovators to share how they're tackling these uncertain times head-on. Today we’re sharing the answers to some of the top questions from the webinar. To watch the full webinar click here. It’s a broad…


mental health worker

Why Mental Health for Essential Workers Matters

The risk of experiencing mental illness as an essential worker is high — leaving many workers debilitated, unsafe while operating equipment, burnt out, or with suicidal tendencies. If left untreated, mental illness can pose significant threats to more parties than just the worker. Other workers, customers, clients, the machinery, and even the product are at risk as well. The damage in these circumstances is astronomical for everyone involved. But these aren't the only reasons why mental health…


The Overnight Switch to Working from Home

As most of the country is working from home, there's a lot of talk about how to have the most productive days at home. And thanks to thought leaders who've cracked their code on what working from home looks like for them, you can find lots of great advice out there about what to do before you leave your bedroom, when to wake-up, even when to put pants on.  But here’s the thing, for most business leaders and managers, working from home didn’t happen overnight. Preparation was key. They were able…


hands reading online feedback

Take Control of Your Online Identity

Last week, WorkHound and HireRight co-hosted a webinar about taking control of your online identity. You can access the webinar here. Online Review Outlets are easy to access and free. Workers can log on instantly to share a recent episode or to “warn” others about their employer or a previous employer. The comments are raw and unfiltered. When a driver moves on, they have the opportunity to publicly unleash dirty laundry on Glassdoor and Indeed and Twitter and Google reviews.  But managing…


ask a question

Why Do We Ask One Question?

In case you haven’t heard, we only ask one question. And there’s a significant reason for that. We learned long ago that sticking with a simple, open-ended question elicits feedback about a variety of topics. That means that you’re truly understanding what’s on the mind of each of your drivers, not simply what’s on their mind about a specific topic.  When it comes to hiring and retention, that type of feedback offers tremendous benefit — helping you solve situations and concerns for individual…


mental health truck driving

Highway Mind: Correcting Course on Mental Health

Dangerous traffic. Chronic stress. Empty passenger seats. And way, way too much time to think. When you’re a driver in the trucking industry, it’s all part of the job. Over time, though, these strains can take a heavy toll on the mind. The risk of developing mental health issues in the trucking field is high — leaving many drivers debilitated, unsafe at the wheel, or with suicidal tendencies. If left untreated, mental illness can pose significant threats to more parties than just the driver.…


Reachouts Done Right

Nervous about the idea of soliciting anonymous feedback from your employees? You certainly aren’t alone. Many of our customers start off their relationship with WorkHound expressing similar anxieties. What they find, however, is that even when feedback is negative, it opens the opportunity to cultivate trust and build stronger relationships within their workforce. Seeing the Positive Side of the Negative Positive feedback tells us what we’re doing well — and it feels good to receive it.…


Via Startup Nation - 5 Reasons Why It’s Imperative to Immerse Yourself Into Your Target Industry

WorkHound CEO, Max Farrell, shared the reasons why an immersive experience was important for WorkHound to tackle target industries. For Farrell that meant going where the rubber meets the road and for research, he joined truck drivers by sleeping in truck cabs, eating road food, and showering at truck stops. Max on the road with Turntable Trucker When it came time to pitch WorkHound to key decision makers, Farrell and his team not only brought a bold vision for tackling critical…