retention

TransLand

Heroes of the Hound: TransLand - David McCormack

WorkHound Customer Q&A: TransLand, David McCormack - Director of Operations In the past year, in the midst of the COVID-19 pandemic, the trucking industry has seen tremendous challenges — and shown incredible resiliency as the world has learned that drivers are essential. And communicating effectively with them is even more essential. For TransLand, a premier transportation company based in Strafford, Missouri, this is a lesson the company has long known but that became even more important…


feedback program

Feedback Program: Can You Set it and Forget it?

In today’s world, important tools in life and work are almost fully automated. But while convenient, automated tools and services offer their own set of problems. After all, who among us hasn’t selected an option to automatically renew a subscription and then promptly forgot all about it? While that’s a light-hearted example, it’s all too easy to automate a process and then neglect it, which can lead to less-than-optimal results. That’s especially true for feedback programs. There are definite…


retention resolution

Wrapping Up 2020 & Our Retention Resolution for 2021

Max Farrell, Co-Founder and CEO If there’s one thing that held true in this year of uncertainty, it’s that frontline workforces innovated, adapted, and persevered.  We paid close attention to trucking, where most of our customers operate. At the beginning of the pandemic, there were signs of a recession. Historically, when the economy is headed into a downturn, trucking is one of the first industries affected. But in this particular year, trucking shined as an essential service, and the entire…


exit interview

Exit Interviews: Intention vs. Reality

Exit interviews seem like a good idea for businesses. You have an employee who’s leaving your organization, so why not gather information from him or her about what works and what doesn’t? Many businesses have some form of an exit interview in place, hoping to gather insights that can help guide them moving forward. While that’s a perfectly understandable intention, the reality around exit interviews is very different. Let’s take a look at a few scenarios in which exit interviews don’t live up…