How It Works

  • Capture Feedback

    WorkHound prompts workers to share honest, anonymous feedback about their work experience, capturing key data directly from the workforce.

  • Prioritize With Insights

    Leadership teams can review and respond to feedback as it is shared, leveraging data-driven insights to best support your frontline workers.

  • Create Impactful Communication

    Keep your workers informed and engaged by sharing plans to resolve raised issues, and let them know how their feedback supports the company.

Why Anonymous Feedback Matters

Who Uses WorkHound

Healthy company culture creates healthy retention rates. And the key to success is having a team in place to manage a consistent, healthy feedback loop.

Executive Sponsor

Responsible for Setting Objectives

  • Sets objectives for the quarter
  • Checks progress at quarterly reviews

Quarterback

Responsible for Communications

  • Meets weekly with a dedicated WorkHound CSM
  • Reviews data and trends weekly
  • Edits broadcast messages to drivers

Dashboard Users

Responsible for Taking Actions

  • Reviews worker comments daily
  • Resolves worker issues
  • Coach managers based on feedback

Real Feedback Collected On WorkHound

With WorkHound, organizations around the country are leaning into engagement and building fundamentally healthier workplaces.

“The driver dispatch relationship is the best I’ve ever been apart of ... I feel like this company has the drivers interest at heart and just not the bottom line at the expense of the drivers”

“I like the things the company does to show appreciation for its drivers.For example,the multiple raises they have given me all the years I've been employed here,their matching 401K program,the management telling us how appreciated we are and our value to the company.”

“I had an issue that had me feeling very discouraged and upset. I expressed it here in WorkHound and received a call within 2 days. There was no hostility, no one seemed upset with me and my issue was resolved. I am very grateful for working in an amazing company!”

Key Features
Of WorkHound

Reveal Requests:
Maintaining a Human Touch

When employees share specific frustrations on the WorkHound platform that may require clarity or further discussion, managers can send a “reachout” to the employee who has shared that feedback with a reveal request. Employees get a notification explaining that someone in leadership would like to help and discuss their concerns, and the worker can accept or deny the request to reveal their identity to talk further. In our experience, about 40% of workers accept the request.

One-Time Messages:
Creating a Culture of Communication

WorkHound’s One-Time Message feature, casually known as OTMs, allows you to communicate with workers while preserving their anonymity. This is especially helpful in cases where you have information that can help the worker’s issue when it doesn’t require a reveal. Maybe you want to thank them for something. Or perhaps you want to encourage a worker to contact you directly in the event they have already declined the reveal request. OTMs are a perfect solution for these scenarios.

WorkHound Chat:
Anonymized 2-Way Communication

This 2-way messaging tool allows managers to chat with workers to resolve issues anonymously and communicate in real time. When a manager starts a chat, the worker receives a new text message from a local 10-digit number. The first message will always state that it is from WorkHound and that your organization wants to chat. Workers can anonymously reply as many times as needed until a resolution is achieved and the message is closed.

Company Broadcasts:
Completing the Feedback Loop

Together with your dedicated WorkHound Customer Success Manager, you’ll craft a weekly tailored response to your workforce about the impact of their feedback and the actions the company is taking as a result. This powerful addition to your routine completes the critical feedback loop.

High Quality Referrals

In addition to collecting worker feedback, WorkHound supports recruiting. When WorkHound users indicate they are having a great day (score of 8, 9 or 10), they are encouraged to refer others to join your company, capitalizing on the momentum of positive feedback.

Once submitted, a referral is logged in the WorkHound dashboard where leads can be sent to the recruiting staff. If a new employee is hired, the referring employee should receive the recruiting bonus your company offers.

The Management Experience

WorkHound has a variety of features designed to support managers, including dashboard metrics that will help you understand your organization at a glance, custom themes that allow you to drill down and categorize the feedback you’re getting, and more.

The WorkHound experience also goes beyond the platform. Your dedicated WorkHound CSM will guide you through the metrics and help you produce weekly communications back to workers, further supporting the feedback loop. We’re even here to support you through employee exits in the unfortunate event a worker does leave.

  • Worker Feedback
  • Trends Data
  • Usage Reports
  • Management Dashboard
  • Actionable Insights
  • Intervention Tools
  • Feedback Loop
  • High-Quality Referrals

Let's Build Better Workplaces Together

Revolutionize your company culture and your worker retention rates by improving communication and engagement.

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