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There’s a famous quote from Admiral Grace Hopper that says, “The most dangerous phrase in the language is, ‘We’ve always done it this way.’” That’s an absolute truth — and one that helps guide the way that Milan Supply Chain Solutions, Inc., operates on a daily basis. You could call it their secret to success.

If you are in the trucking industry, you’ve probably heard about the driver shortage. According to the US Bureau of Labor Statistics, over 65,000 fewer truckers were available for hire in 2020 than in 2019. The number of truck drivers only increased three percent the year before.

One of our mantras in decision-making at WorkHound is “speed, simplicity, and focus,” and the result of this vision means quick, effective work and the permission to cut to the chase. Our goal is to encourage customers to do the same. This starts with our product.

Have you ever thought about the role of a feedback program for your trucking company's driver culture? For trucking companies, gathering feedback and taking action on it can fall pretty low on your large list of priorities.

There’s a lot of talk about “work culture” and how to retain your best employees, especially when there aren’t enough drivers available to fill your open lanes. At the root of a solid work culture that benefits both employers and employees is one key factor: communication. So, do you know exactly what your drivers aren't telling you about your company?

As we all reflect on the past year, the COVID-19 pandemic’s effects on the trucking industry are in-focus at WorkHound. While many of the effects were challenging, some of the pandemic’s effects on the trucking industry have been positive — and that’s especially true for communication. During 2020 and the first part of 2021, the trucking industry has taken significant strides forward in several areas with a direct impact on drivers. With an eye on keeping drivers safe, companies within the trucking industry have sped up the implementation of processes, programs, and technologies that improve the driver experience, both for now and in the future. 

Meaningful, honest feedback is a shortcut. It helps companies avoid assumptions, which ultimately helps them avoid excess time and money lost. In an industry that’s known for high turnover, feedback from drivers s a gift. 

In the past year, in the midst of the COVID-19 pandemic, the trucking industry has seen tremendous challenges — and shown incredible resiliency as the world has learned that drivers are essential. David McCormack, Director of Operations at TransLand, recently sat down virtually with our WorkHound team to provide some perspective about the importance of meaningful feedback.

The truth is: whether or not you open up the so-called “Pandora’s Box,” the driver feedback already exists. In other words, you can either ignore the feedback and give power to the rumor mill, or you can ask for the feedback directly and use it for good.