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Even in competitive labor markets, high employee turnover doesn’t have to be a given. For companies that want to keep talent, few resources are more valuable than honest feedback from workers, even beyond an open door policy.

Earlier this year, we took a deep dive into all the feedback received through WorkHound in 2019. From that information, our analysis shared what we found to be the most significant driver feedback trends heading into 2020. While that information armed trucking companies and those in the industry at large with helpful details about what drivers want and need, no one could have prepared for what was ahead in 2020.

“For us, to recognize where we want to go culturally, we have to understand where we are coming from, and we are not afraid to show it,” said Brad Sowa of Roadrunner Freight. “No matter how unflattering that [turnover] statistic may be, it shows the progression. You can’t get to where you’re going if you don’t know where you’ve been, and we clearly know where we have been, and we refuse to go back there. That’s what I think this commitment shows.” 

"See something, say something" is no longer an effective way to improve safety in healthcare, especially when workers aren't sure who is on the receiving end of their elevated concern.

In the trucking industry as a whole, data is the focus. Telematics can tell us where our trucks are, how fast they’re going, whether or not a driver is wearing a seatbelt, and so much more.

As part of a massive company-wide culture overhaul, Roadrunner Freight began prioritizing retaining high-quality drivers by asking for anonymous feedback since April 2019. Adopting the mantra within their new tagline, “SHIP IT LIKE YOU OWN IT,” has led to increased service and quality to customers.

As the WorkHound team entered lockdown with the rest of the world, the product team checked off some pretty important updates for the customer experience and we'll dive into those changes in this product release recap.

Earlier this year, we unveiled a report about the trends we saw in feedback from truck drivers across the board during 2019. It provided an insightful look at what drivers need and want. Learn what has changed in driver feedback about equipment in 2020.

It would be ideal if we always felt welcomed to share feedback and that our opinions and thoughts would be valued and treated with respect. Sadly, that’s not the reality in most settings, and that has made many employees hesitant to share honest and transparent feedback for fear of repercussions.

Employees in every workforce have concerns and feedback related to the work they do. But when you introduce life-or-death situations into that work, that feedback becomes even more important — and listening to and acting on it is vital.