You have a feedback program in place, but are you really paying attention to what your warehouse workers are saying? Practicing the art of “active listening” is an important step for companies to take to improve employee satisfaction and retention.
But what’s the difference between active listening and regular listening? Keep reading as we fill you in.
Having an employee feedback program is an important part of improving your company culture and boosting employee satisfaction. But it isn’t enough to simply have the program in place.
Once you’ve introduced the program and asked your warehouse workers to share their ongoing feedback, you have to actually act on that feedback. In order for workers to provide the feedback you need to keep your operations running smoothly, they need to know they can trust you to do something when they put in the effort to share constructive criticism.
You build that trust when you take a piece of feedback, consider the problem or issue, and offer a meaningful solution, whether that’s a big or small action. Ready to jump forward toward the action part? First you need to drill into the “consider the problem” part.
In order to make educated and strategic decisions to improve working conditions and overall operations for your warehouse, you have to be willing to not only hear what your workers are saying but also to take time to consider it.
In other words, when you’re reading a piece of worker feedback, don’t just listen (or read) looking for an answer — instead, try to get to the root of the matter at hand.
Not quite sure how to do that? These tips are a good place to begin:
Beyond these tips, what’s our best advice? Hone your active listening skills in every conversation you have! The more you practice being a good listener and truly hearing what others have to say, the better off your business will be.
Ready to put your active listening skills to work? Sign up for a free demo to learn how WorkHound can hel