While having a management position at any company you will come into contact with an angry employee at least once (probably more). Truck drivers have the unusual experience of not being able to share their feelings on a regular basis (there’s no water cooler on the road), which can cause their emotions to build up. Correctly dealing with an angry driver is important for the goal of retaining your drivers.
Have any (horror) stories about dealing with an angry driver? Share with us!