It’s pretty common to have a healthcare organization with a large number of employees but a small number of people in charge of keeping everyone happy. And that imbalance brings a unique set of challenges, especially when it comes to formulating internal communications.
Those are challenges that WorkHound can help you overcome.
The Challenge: A Lean Front Office Team
If your healthcare organization operates with a small HR or operations team, you are far from alone. In fact, many of the organizations that partner with WorkHound operate this way, and this is why feedback matters.
“Lots of companies today are running very lean,” says Cindy Wincek, Sr. Customer Success Manager at WorkHound. “That type of team can lead to frustrations for employees — we get a lot of feedback that says a smaller leadership team is harder to communicate with. This setup presents challenges not only for the employees but also for the leader who’s tasked with managing an open door policy.”
The Solution: A Way to Prioritize
Being tasked with handling feedback and responding can become overwhelming quickly. But that’s where WorkHound can help by serving as an extension of your team.
WorkHound gathers and distills the crucial feedback you’re looking for from your staff and can help you determine what fire to put out first, so to speak.
“It takes about 15 minutes each day for someone to read through the feedback employees have shared through WorkHound,” Wincek says. “The HR team is given autonomy to determine which ones need to be replied to quickly, such as those workers who are experiencing critical concerns that need to be addressed immediately. This helps teams narrow and refine priorities.”
So, what role does WorkHound play in helping an organization streamline communications, you might wonder? It’s the same narrowing and refining of priorities mentioned above — on a larger scale.
“Once an HR team has decided which feedback needs to be handled urgently, they can then focus on quality communications rather than quantity,” Wincek says. “The goal is to identify which employees need immediate attention.”
Let the Feedback Be Your Guide
This same approach can also play out in terms of internal communications and HR messaging. Many HR teams don’t necessarily know or understand what to include in their communication pieces — in other words, they’re often unsure about what the employees really need and want.
“A lot of HR teams that are trying to get internal communications off the ground don’t have any idea how to get started,” Wincek says. “They think they need to send out the same old HR messaging. But through WorkHound, feedback serves as a guide in helping teams decide what messaging is most important to send out.”
Could your healthcare organization’s internal communications use a boost? Use WorkHound to discover what your staff actually needs and wants more information about. Contact us today for a demo!
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